Yeabsira Wassie
Dallas,Dallas
Summary
Detail-oriented professional with over 8 years of experience in administrative support, document processing, customer service and data entry skills. Proven ability to streamline workflows and enhance client relationships.
Overview
8
8
years of professional experience
Work History
Caregiver
Cerna Homecare
Plano, TX
10.2025 - Current
- Assisted clients with daily living activities, ensuring safety and comfort.
- Provided companionship and emotional support to improve overall client well-being.
- Administered medication and monitored health conditions as per care plans.
- Communicated effectively with families regarding client progress and needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Document Processing Specialist
Citigroup Inc
Irving, TX
06.2024 - Current
- Processed and validated high volumes of documents for accuracy and compliance.
- Utilized advanced document management systems to streamline workflows and enhance efficiency.
- Collaborated with cross-functional teams to resolve discrepancies and improve processing timelines.
- Maintained meticulous records, ensuring data integrity and adherence to regulatory standards.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Distributor
Enagic
Garland, TX
01.2020 - 12.2023
- Developed and maintained strong relationships with clients to enhance product distribution.
- Coordinated marketing initiatives to increase brand awareness in local markets.
- Collaborated with cross-functional teams to streamline operational workflows.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
Customer Service Representative
World Food Warehouse
Dallas, TX
03.2018 - 05.2019
- Built lasting relationships with clients through outstanding customer service interactions.
- Greeted customers at counter and provided excellent customer service.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
- Delivered excellent customer service, resolving issues promptly and ensuring client satisfaction.
Education
Bachelor of Science - Business Administration
University of North Texas At Dallas
Dallas, TX12-2025
Associate of Arts - Business Administration
Richland College
Dallas, TX05-2021
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Accuracy and attention to detail
- File management
- Office administration
- Document scanning
- Administrative support
- Quality assurance
- Mail handling
- Data entry
- Document control
- Record keeping
- Administrative tasks
Timeline
Caregiver
Cerna Homecare
10.2025 - Current
Document Processing Specialist
Citigroup Inc
06.2024 - Current
Distributor
Enagic
01.2020 - 12.2023
Customer Service Representative
World Food Warehouse
03.2018 - 05.2019
Bachelor of Science - Business Administration
University of North Texas At Dallas
Associate of Arts - Business Administration
Richland College