Yeabsira Wassie
Dallas
Summary
Detail-oriented professional with over 8 years of experience in data entry, customer service. document processing, and document scanning skills.
Overview
8
8
years of professional experience
Work History
Caregiver
Cerna Homecare
Plano, TX
10.2025 - Current
- Assisted clients with daily living activities, ensuring safety and comfort.
- Provided companionship and emotional support to improve overall client well-being.
- Administered medication and monitored health conditions as per care plans.
- Communicated effectively with families regarding client progress and needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Document Processing Specialist
Citigroup Inc
Irving, TX
06.2024 - Current
- Opening, sorting, and organizing mail and verifying contents.
- Handle sensitive personal information with strict confidentiality and discretion.
- Reviewing documents to ensure accuracy of documents- preparing documents for processing and scanning
- Identify errors and correct any errors in data, and escalate to supervisor.
- Collaborate with cross-functional teams to resolve discrepancies and improve processing timelines.
- Maintain meticulous records, ensuring data integrity and adherence to regulatory standards.
- Maintain data integrity by conducting regular audits and implementing quality control measures.
Distributor
Enagic
Garland, TX
01.2020 - 12.2023
- Developed and maintained strong relationships with clients to enhance product distribution.
- Coordinated marketing initiatives to increase brand awareness in local markets.
- Collaborated with cross-functional teams to streamline operational workflows.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
Customer Service Representative
World Food Warehouse
Dallas, TX
03.2018 - 05.2019
- Built lasting relationships with clients through outstanding customer service interactions.
- Greeted customers at counter and provided excellent customer service.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
- Delivered excellent customer service, resolving issues promptly and ensuring client satisfaction.
Education
Bachelor of Arts - Business Administration
University of North Texas At Dallas
Dallas, TX12-2025
Associate of Arts - Business Administration
Richland College
Dallas, TX05-2021
Skills
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Ability to multi-task
- Effective verbal and written communication skills
- Accuracy and attention to detail
- Proofreading
- Quality control
- Document scanning
- Quality assurance
- Maintaining records
- Mail handling
- Document control
Timeline
Caregiver
Cerna Homecare
10.2025 - Current
Document Processing Specialist
Citigroup Inc
06.2024 - Current
Distributor
Enagic
01.2020 - 12.2023
Customer Service Representative
World Food Warehouse
03.2018 - 05.2019
Associate of Arts - Business Administration
Richland College
Bachelor of Arts - Business Administration
University of North Texas At Dallas