Yebin Chen
Kent ,WA
Summary
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
7
7
years of professional experience
Work History
Key Holder
OMEGA Swatch Group US
06.2022 - 10.2024
- Achieved sales goals through upselling, cross-selling, and relationship-building techniques.
- Supported Store Manager with daily store operation, including opening/ closing procedures, cash handling, and loss prevention.
- Handled customer escalations professionally, resolving concerns while protecting brand reputation and customer loyalty.
- Maintained high standard for visual merchandising and product presentation in line with company guidelines.
Retail Sales Associate
Prada USA
01.2019 - 10.2021
- Delivered personalized luxury shopping experiences to clients, driving repeat business and brand loyalty.
- Contributed to client outreach intiatives to increase engagement and sales performance.
- Maintained an organized, polished sales floor with luxury retail expectations..
- Supported management with daily store operations, including product transfer, stock organization and back of house efficiency.
Retail Sales Associate
Coach USA
05.2017 - 01.2019
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Addressed customer concerns professionally while adhering to company policies.
- Leveraged Mandarin and Cantonese language skills serve international clients and build long term customer relationships.
Education
Bachelor of Business Administration And Management - International Business Management
Zhaoqing University
China06-2013
Bachelor of Accounting -
Zhaoqing University
China06-2013
Skills
- Luxury Sales & Clienteling
- Sales Goal Achievement & Upselling
- Store Operartion & Policy Compliance
- Team Support
- Multilingual Communication
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Key Holder
OMEGA Swatch Group US
06.2022 - 10.2024
Retail Sales Associate
Prada USA
01.2019 - 10.2021
Retail Sales Associate
Coach USA
05.2017 - 01.2019
Bachelor of Business Administration And Management - International Business Management
Zhaoqing University
Bachelor of Accounting -
Zhaoqing University