Yecenia Oronia Arellano
Hickory,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Specialist
Graceland Management LLC
05.2021 - Current
- Tracking database with relevant client information
- Processing reconciliations and distribution of monthly invoices
- Examined and processed chargebacks
- Prepare accounting statements, balance sheets and financial reports
- Bank Deposits, cash handling, electronic ACH processing payments and refunds.
Customer Service Representative
Graceland Management LLC
03.2020 - 05.2021
- Delivered fast, friendly, and knowledgeable inbound and outbound customer calls and managed routine questions and service complaints in English and Spanish
- Navigating through complex computer systems to provide the best solution.
Career and Placement Advisor
West Kentucky Community and Technical College
08.2011 - 05.2016
- Develop career and education counseling based on individual needs by utilizing assessments to gather self-information to be used in career planning
- Offered community training and job referrals
- Facilitated job listings, and similar employment-related services.
Education
Associate of Arts Degree -
West Kentucky Community And Technical College
Paducah, KY05.2014
Skills
- Skills and Languages
- Language Spanish — Native/Bilingual
- Skilled Collaborator
- Committed High Achiever
- Solid Verbal & Written Communication
- Knowledge of Email, Microsoft
- Programs, NetSuite, RTO Pro
- Problem and resolution management
- Skilled Multi-tasker
- Leadership
- Billing Dispute Resolution
- Financial Records and Reporting
- Customer Service Support
- Research
- Team Bonding
- Invoicing Proficiency
- Aging Reports Analysis
- Month-End Closing Procedures
- Payments Posting
- Cash Application
- Accounts Receivable Expertise
- Microsoft Office
- Spreadsheets and Journal Entries
- Evaluating Open Accounts
- Invoice Preparation
Additional Information
- Altruism Award Year of 2021 Graceland Properties LLC
- Student of the Month Award 09/2013 West Kentucky Community and Technical College
- Student Ambassador of the Year Award 08/2012 West Kentucky Community and Technical College
Timeline
Accounts Receivable Specialist
Graceland Management LLC
05.2021 - Current
Customer Service Representative
Graceland Management LLC
03.2020 - 05.2021
Career and Placement Advisor
West Kentucky Community and Technical College
08.2011 - 05.2016
Associate of Arts Degree -
West Kentucky Community And Technical College
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