Yedisel Hernandez

• Managed high-volume inbound calls for Service and Sales departments while providing exceptional customer support.
• Processed payments for service repairs, parts purchases, and vehicle sales transactions, ensuring accuracy and compliance with dealership procedures.
• Generated cash receipts, documented transactions, and closed service and parts invoices.
• Accepted and processed vehicle down payments and maintained accurate payment records.
• Administered dealership loaner vehicle program by verifying driver’s licenses, insurance, and vehicle registrations before vehicle release.
• Conducted vehicle inspections before and after loaner vehicle assignments, documenting vehicle condition and maintaining fleet records.
• Coordinated customer transportation needs while ensuring compliance with dealership policies and insurance requirements.
• Maintained accurate customer records using dealership management and CRM systems.
• Collaborated with service advisors, technicians, parts personnel, and sales staff to support daily operations.
• Handled multiple responsibilities simultaneously in a fast-paced dealership environment while maintaining professionalism and attention to detail.

• Managed and coordinated tutoring schedules, ensuring sessions were organized, timely, and responsive to student needs.
• Delivered exceptional student support and customer service while maintaining a professional and welcoming learning environment.
• Created detailed progress reports and maintained accurate academic records, demonstrating strong administrative and documentation skills.
• Facilitated learning sessions for groups of 50+ students, utilizing effective presentation, communication, and classroom management techniques.
• Collaborated with faculty members to develop targeted learning strategies and supplemental instructional materials to improve student success.
• Assisted students with mathematics and science coursework through individualized and group instruction.
• Performed reception and front-desk responsibilities, including answering inquiries, directing students to resources, and providing academic support.
• Conducted data entry, record maintenance, and administrative tasks with a high level of accuracy and attention to detail.
• Adapted instructional approaches to accommodate diverse learning styles and academic needs.

• Delivered excellent customer service by assisting customers with menu selections and order customization.
• Operated cash register systems, processed cash and electronic payments, and maintained accurate transaction records.
• Prepared food orders according to company recipes and food safety standards.
• Demonstrated strong multitasking abilities by managing food preparation, customer service, cleaning duties, and cash handling simultaneously.
• Maintained cleanliness and sanitation of food preparation areas, dining areas, and equipment in compliance with health and safety regulations.
• Utilized effective communication skills to resolve customer concerns and ensure a positive dining experience.
• Worked efficiently in a fast-paced environment while maintaining accuracy and attention to detail.

Collaborated with team members to ensure smooth daily operations and timely service.