Nune Mnatsakanyan
Glendale,California
Summary
Dynamic professional with a proven track record at Adventist Health Glendale, excelling in customer service and administrative support. Demonstrated ability to enhance patient experience and streamline operations, achieving significant efficiency improvements. Skilled in multi-line phone systems and team collaboration, with a strong focus on achieving customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Care Associate
Adventist Health Glendale
01.2023 - Current
- Managed high-volume front desk operations, directing patients and visitors with professionalism.
- Scheduled and coordinated patient appointments and maintained accurate records.
- Assisted with registering patients for their surgeries.
- Communicated with medical staff and departments to facilitate seamless operations.
- Handled phone inquiries and provided information with clarity and efficiency.
- Check in visitors
- Follow Hospital policy
Front Desk Receptionist
Antaki & Associates
06.2022 - 11.2022
- Greeted patients and visitors, ensuring a welcoming and professional environment.
- Scheduled and confirmed patient appointments while managing a busy front desk.
- Verified insurance information and processed necessary documentation.
- Maintained patient confidentiality and adhered to HIPAA regulations.
- Assisted medical staff with administrative duties and coordinated communication between management and doctors.
Customer Service Sales Representative and Cashier
Masis Bakery
05.2020 - 05.2021
- Provided outstanding customer service, addressing inquiries and ensuring customer satisfaction.
- Managed transactions, operated the cash register, and handled payments efficiently.
- Maintained cleanliness and organization of the storefront and display cases.
- Assisted with order fulfillment, including special requests and catering orders.
- Developed strong interpersonal skills and built relationships with regular customers.
Education
Bachelor of Science - Nursing Science
West Coast University
North Hollywood, CA10-2026
High School Diploma -
Herbert Hoover High School
Glendale, CA06-2021
Skills
- Customer Service & Communication
- Administrative & Clerical Support
- Multi-line Phone Systems
- Cash Handling & Payment Processing
- Team Collaboration
Languages
Armenian
Full Professional
English
Full Professional
Timeline
Customer Care Associate
Adventist Health Glendale
01.2023 - Current
Front Desk Receptionist
Antaki & Associates
06.2022 - 11.2022
Customer Service Sales Representative and Cashier
Masis Bakery
05.2020 - 05.2021
Bachelor of Science - Nursing Science
West Coast University
High School Diploma -
Herbert Hoover High School
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