Presenting products and programs to potential prospects, including Medicare Advantage, Medicare Supplements and Prescription Drug Plans
Helping people get into the best possible coverage for their needs
Assisted in the underwriting process prospect beneficiaries with chronic special needs
Work closely with other Medicare health insurance professionals to help ensure beneficiary satisfaction receives all entitled benefits within Medicare
Front Desk/Billing Clerk
Anderson & Chaabra Eyecare Center
Tampa, Florida
05.2022 - 02.2023
Multiple office duties including insurance verification, fax/copy scanning, answering phones and scheduling patient appointments
Filed claims for medical and vision insurance plans
Front desk check in/out and collecting patient co-pays
Accounts Receivable
Florida Wellness Medical Group
Tampa, Florida
03.2022 - 05.2022
Filed PIP insurance claims for patients involved in auto accidents, workman's comp & primary care visits
Appropriated massage and acupuncture monthly membership fees to the patient's chart for credit
Reviewed EOB's and ERA's to determine claim status and outreach to the insurance adjuster for any discrepancies involving payment
Entered non-claim charges in the billing software for services not covered by the patients' insurance
Outreach to attorneys to negotiate settlement offers on an outstanding balance
Patient Care Specialist
Tampa Family Health Center
Tampa, Florida
01.2020 - 02.2022
Scheduled appointments to facilitate the efficient running of the office
Obtain proof of insurance and schedule patient appointments; reschedule appointments
Received internal training through employer through various accreditation agencies, HIPAA, State and local rules and regulations
Verify and update patient information in the electronic health record
Answer and manage all inbound and outbound calls from providers, case managers
Prior Authorizations Specialist
Aetna (US Tech Solutions Staffing Inc)
Jersey City, NJ
11.2018 - 03.2019
Conducted prior authorization reviews for Aetna Medicare members with Part B and D coverage plans
Maintained compliance through CMS compliance training modules to adhere to Medicare guidelines
Received daily initiatives designed to facilitate streamlined processes for faster reviews
Contacted providers, members, pharmacies, POA's, to render fair and timely reviews in accordance with Medicare rules
Relocated to Tampa, FL
Registered Pharmacy Technician
Walgreens Corporate - Miami Lakes, FL (PBM)
Miami Lakes, FL
05.2017 - 08.2018
Handled 150+ inbound and outbound calls refilling prescriptions for patients Walgreens retail, mail order, and online pharmacies
Coordinated with prescribers and insurances for RX renewals and Prior Authorizations
Answered calls regarding Medicaid, Medicare Part B and D, commercial patient regarding prescription status
Provided support for Walgreens.com to ensure easy online pharmacy access for consumers
Assisted pharmacists in local retail stores including competitors with RX transfers
Maintained compliance with HIPAA via employee training modules
Medical Claims Processor
Intermedix
Miami Lakes, Fl
05.2015 - 05.2017
Determine patients eligibility Medicaid and Availity portals
Billed ambulatory services in various counties within the state of FL both electronically & the CMS-1500 form
Worked pre-collections reports to determine if patient accounts were eligible for collections
Corrected billing erratum i.e., bad addresses, patient demographics, and COB errors
Filed appeal letters to dispute billing debts on behalf of transport patients
Post payments, adjustments and notes from EOBs
Reconcile electronic remittance notices
Medicare Benefits Specialist
Convergys Corporation
Denver, CO
05.2010 - 10.2014
Provided contact support for centers of Medicare and Medicaid through Palmetto GBA, one of the world's largest Medicare contractors
Managed inquiries for beneficiaries through 1(800)-Medicare with questions pertaining to coverage, upcoming Medicare changes, prescription drugs and pharmaceuticals
Administered health insurance claims for millions of Americans, which included HMOs, PPOs, SSD and Railroad Retirement Board benefits
Provided superior customer service for companies such as Well-Care, Humana, Blue Cross Blue Shield as well as Medicare supplemental insurances
Ordered prescription drugs, diabetic testing supplies, durable medical equipment and scheduled appointments for preventative services in inpatient/outpatient facilities