Yeimi Alvarez
Bath & Body Works
Camarillo,CA
1
Language
11
years of professional experience
Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Work History
Operations Manager
1 Year- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed training programs for staff, improving operational efficiency and customer service standards.
- Coordinated cross-functional teams to implement new technology solutions, optimizing workflow efficiency.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Managed team performance through regular feedback and performance evaluations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
3 Years 1 Month- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers that increased hourly sales goal.
- Developed a loyal customer base through personalized interactions that increased enrollment by 10%.
- Implemented loss prevention tactics to deter thefts by 40%, while maintaining a welcoming environment for all customers.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Sales and Service Coordinator
1 Year- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals within merchandising builds and stocking.
- Assisted in the development of marketing materials that effectively communicated product offerings and benefits.
- Spearheaded initiatives aimed at enhancing customer experiences and increase Loyalty Enrollment by 5% daily.
- Implemented cross-selling techniques to maximize revenue from existing clients while providing valuable solutions.
- Contributed to the creation of quarterly sales board and reports highlighting team achievements and areas requiring attention.
Customer Experience Manager
6 Years 9 Months- Ensured all front-end policies and procedures are followed; Achieved stores KPI's by managing and coaching team on their key roles
- Lead and executed Omni channel processes which included BOPIS, UPS and FedEx, reduced waiting time by 40%.
- Remained positive and respectful, even in difficult and stressful situations; promoted commitment to organization's vision and values; projected positive image and served as role model
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity by creating daily game plans.
- Established performance and service goals and held associates accountable for individual performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals through daily check ins.
Education
Bachelor's - Business
- Business Club Member
Associates - Economics, Business Administration
Associates - General Science
Skills
Problem solving
Time Management
Excellent written & Verbal Communication
Salesforce Software
Performance Tracking and Evaluations
Coaching and Training
Recordkeeping and File Management
Operating Procedures and Policies
Customer Complaint Resolution
Skills
- Meticulous
- Operations Oversight
- Customer Service and Engagement
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Ulta Cosmetics
08.2025 - CurrentRead More
Assistant Store Manager
Bath & Body Works
07.2023 - CurrentRead More
Sales and Service Coordinator
Sephora
08.2022 - 08.2023Read More
Customer Experience Manager
Michaels
08.2015 - 05.2022Read More
Moorpark College
Associates from General Science
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Moorpark College
Associates from Economics, Business Administration
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California State University of Channel Islands
Bachelor's from Business
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