Yeisa Cirilo
Charlottesville,VA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Access Associate Senior - Transplant Clinic
University of Virginia Health System
04.2024 - Current
- Schedules appointments to correct provider including all appropriate information and coordinates appointments on same day when available
- Educates patients, parents, guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate
- Advocates for patients and/or families while coordinating multi-visit scheduling appointments
- Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System
- Documents each request completely and accurately
- Investigates, documents and resolves or refers as appropriate problems and conflicts.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
Medical Assistant Trainee (CMA) – Transplant Clinic
University of Virginia Health System
10.2023 - 04.2024
- Assists registered nurse and/or physician through data collection concerning physical psychological social and cultural dimensions of patients according to practice standards and institutional policy/procedure
- Organizes and prioritizes patient care activities considering needs of patients and interdisciplinary team
- Implements age-appropriate interventions based on individual patient’s needs as directed by registered nurse/physician
- Maintains efficient patient flow throughout clinic experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
Greeter, Welcome Team
University of Virginia Health System
06.2022 - 06.2023
- Greets patients and guests appropriately, and provides necessary information while maintaining confidentiality
- Transports patients safely by ensuring that equipment is clean and in good repair, and by using proper transfer and transport techniques
- Works as part of Patient Experience Office to help provide all aspects of services.
Custodial Students Residence
University of Virginia Health System
01.2019 - 06.2022
- Perform daily housekeeping services in assigned areas, including vacuuming, mopping, cleaning bathrooms, removing trash, and other assigned tasks
- Maintain clean and orderly housekeeping closets and equipment and keep inventories of supplies, requesting additional supplies as needed
- Report all repairs and pest control needs
- Report any housekeeping-related violations by guests or staff.
- Maintained a high level of cleanliness and organization within the evidence room, creating an optimal environment for the preservation and accessibility of items.
Education
Practical Nursing with Phlebotomy -
MBTI
Puerto Rico12.2013
Medical Assistants -
PVCC
Charlottesville, VA10.2013
Skills
- Bilingual (English/Spanish)
- Able to work under pressure
- Knowledge of offices programs Microsoft, Word, Excel, PowerPoint and others
- Customer service skills
- The ability to work in a team
- Flexibility and adaptability
- Problem-solving skills,
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Access Associate Senior - Transplant Clinic
University of Virginia Health System
04.2024 - Current
Medical Assistant Trainee (CMA) – Transplant Clinic
University of Virginia Health System
10.2023 - 04.2024
Greeter, Welcome Team
University of Virginia Health System
06.2022 - 06.2023
Custodial Students Residence
University of Virginia Health System
01.2019 - 06.2022
Practical Nursing with Phlebotomy -
MBTI
Medical Assistants -
PVCC
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