Adaptable, bilingual professional with a strong background in guest and passenger support. Brings active listening, attention to detail, and accurate documentation to fast-paced service environments. Focused on resolving issues and improving the customer experience.
Work History
Customer Service Representative
2 Years 7 Months
Piedmont Airlines | 03.2024 - Current
Resolved customer inquiries regarding reservations, schedules, and baggage policies with clear, professional communication.
Assisted passengers with check-in, ticketing, and boarding while maintaining accurate travel documentation.
Coordinated gate operations to support on-time departures and smooth passenger flow.
Processed baggage claims and service requests, ensuring timely follow-up and proper documentation.
Front Desk Receptionist
5 Years 8 Months
Marriott International, Inc. | 02.2021 - Current
Greeted guests, processed check-ins and check-outs, and maintained service standards using property management system.
Managed reservations, room assignments, and special requests to support smooth daily front desk operations.
Resolved guest concerns promptly, coordinating with housekeeping and maintenance to restore service quality.
Verified billing, folio accuracy, and payment methods while protecting guest confidentiality.
Education
High School Diploma
Liceo Cristiano Pather Elohim | Guatemala City | 09-2015