Yeisy Alpizar
Hialeah,United States
Summary
Dynamic professional with a proven track record at Univida Medical Centers, excelling in patient care and referral coordination. Skilled in office administration and customer service, I effectively managed high volumes of referrals while ensuring accuracy and confidentiality. My strong organizational abilities and communication skills enhanced patient satisfaction and streamlined processes.
Overview
2025
2025
years of professional experience
Work History
Secretary
Arte in Pietra
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Referral Coordinator
Univida Medical Centers
Hialeah Fl
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
Housekeeper
Miami Lake Hotel
Miami,fl
01.2023 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Florida National University
Hialeah, FLSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- ECW
- Word
- Different Insurance Platform
Timeline
Housekeeper
Miami Lake Hotel
01.2023 - 11.2024
Secretary
Arte in Pietra
Referral Coordinator
Univida Medical Centers
Florida National University