Yekaterina Mitrofanova

• Increased patient satisfaction by providing professional and courteous front desk support.

Responsible for Department Appointments Report for multiple providers. New Insurances provider participation and eligibility verification.

Reminding patients if their appointments not confirmed and if their insurance requires referrals.

Checking in and out patients. Assisting patients with kiosks check ins, guiding with their MyChart application assistance.

Enrolling new patients in patient secure system, obtaining all required documentation and information. Scanning documents, previous medical records in patient’s chart.

Creating estimates for self pay patients. Collecting copayments.

Maintained confidentiality in handling sensitive patient information.

Scheduling appointments for office visits, procedures and diagnostic testing.

Working on in basket messages. If providers have appointment openings calling patients from wait list.

Covering multiple areas of the practice if needed including specialty, internal medicine, call center and diagnostic testing department. Providing assistance to covering staff in subspecialty department.

Contributed to a positive work environment by communicating openly and professionally with physicians, nurses, medical and office assistants.