- Travel experiences
- Fundraising Events
- Interior Design
- Crafting and DIY Projects
- Music
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crocheting
- Swimming
- Hiking
- Fashion and Style
- DIY and Home Improvement
- I like working with my hands and fixing things
- Road Trips
- Personal Development and Self-Improvement
Yelena Brown
Phoenix,AZ
Summary
Dynamic Senior Receptionist with a proven record in customer service, skilled in multitasking and organization. Committed to enhancing operational efficiency and fostering positive client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Receptionist
Stearns Bank
Scottsdale, AZ
03.2017 - 05.2026
- Managed multi-line phone system, ensuring prompt and professional communication with clients and vendors.
- Coordinated scheduling for meetings and appointments, optimizing executive calendars for operational efficiency.
- Assisted in managing client inquiries and concerns, fostering positive relationships through exceptional service delivery.
- Developed and implemented streamlined procedures for front desk operations, improving workflow efficiency.
- Maintained accurate records of visitor logs and office supplies, ensuring compliance with company protocols.
- Oversaw daily front desk activities, implementing best practices to enhance customer satisfaction and operational excellence.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact
- Answered incoming calls on multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Provided administrative support for various departments during peak periods or absences of team members.
- Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
- Ensured timely distribution of mail packages to correct personnel while also managing outgoing shipments as required.
- Ordered and distributed office supplies, saving $1,000 on fixed office budget.
- Elevated corporate image through professional demeanor when interacting with clients both in-person and via telephone communications.
- Greeted customers and visitors in-person and via telephone calls.
- Facilitated smooth office operations by maintaining supplies inventory and liaising with vendors for timely deliveries.
- Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members.
- Improved visitor experience by greeting guests warmly, ensuring a comfortable waiting area, and promptly addressing their needs.
- Coordinated catering services for meetings, conferences, or other events held at the office location.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected Vendor payments, sent transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
Insurance Coordinator
Superior Home Services
Scottsdale, AZ
07.2014 - 11.2016
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
No Degree - Business
Phoenix Community College
Phoenix, AZNo Degree - Business, Minor in Music
Evangel University (2 Years)
Springfield, MOSkills
- Courteous, professional, customer etiquette, attention to detail
- Multitasking and strong organization
- Scheduling appointments, billing and invoicing
- Data confidentiality, appointment setting
- Office activity coordination, multi-line phones, document scanning and organization
- Office equipment maintenance tracking
- Punctual and reliable, excellent communication, dependability, customer satisfaction
Certification
State of Arizona Notary
Interests
Timeline
Senior Receptionist
Stearns Bank
03.2017 - 05.2026
Insurance Coordinator
Superior Home Services
07.2014 - 11.2016
No Degree - Business
Phoenix Community College
No Degree - Business, Minor in Music
Evangel University (2 Years)