YELINE PUPO
Tampa,FL
Summary
Highly motivated sales professional with an extensive background in B2B sales. Developed a successful track record of creating and executing sales plans to meet and exceed company revenue goals. Adept at building relationships with customers, identifying their needs, and delivering solutions. Ability to establish strong customer relationships and effectively identify customer needs. Proven track record of meeting and exceeding sales objectives. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Tampa, FL
07.2023 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Assisted clients with account management, loan applications, and financial planning.
- Analyzed customer needs to recommend suitable banking products and services.
- Streamlined onboarding processes for new clients, improving efficiency and engagement.
- Provided training and mentorship to junior bankers on best practices in customer service.
- Monitored compliance with banking regulations to ensure risk management standards were met.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
Sales Consultant
KANE'S FURNITURE
Tampa, FLORIDA
07.2020 - Current
- Recommended products to customers, enhancing engagement and brand loyalty.
- Analyzed customer needs and interests, determining appropriate products.
- Describe merchandise and explain use, operation and care of the merchandise to the customers.
- Sold ancillary products such as insurance and service contracts, arranged financing options for customers.
- Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders.
- Provide knowledgeable, honest, and superior customer service.
- Adapted to and remained flexible in changing, fast-paced work environment.
CVS Cashier
CVS PHARMACY
Tampa, FLORIDA
01.2020 - 06.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Enforced store safety and cleanliness standards, reducing hazards.
- Built and maintained positive working relationships with co-workers.
- Helped customers locate merchandise and answered questions about products.
- Processed cash, check, and credit cards for customer purchases.
- Provided excellent customer service by greeting customers and offering assistance.
Customer Service Manager
WALMART INC
Tampa, FLORIDA
07.2017 - 01.2020
- Interacted with customers to quickly handle escalated queries and complaints.
- Recruited and trained employees, fostering customer service mission and objectives.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Led and directed team members on effective methods, operations and procedures.
Education
High School Diploma -
Brandon High School
Brandon,FlSkills
- Sales and Marketing
- Till Counting
- B2B Sales
- Project Management
- Product and Service Knowledge
- Cash Register Operations
- Cash Counting
- Active Learning
- Bilingual
Languages
Spanish
Native or Bilingual
Certification
Certified Notary Services
Timeline
Relationship Banker
Bank of America
07.2023 - Current
Sales Consultant
KANE'S FURNITURE
07.2020 - Current
CVS Cashier
CVS PHARMACY
01.2020 - 06.2020
Customer Service Manager
WALMART INC
07.2017 - 01.2020
High School Diploma -
Brandon High School