Emily Renkas
Lancaster,NY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Relationship Banker
M&T Bank
Williamsville, NY
01.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Analyzed customer financial needs to recommend suitable banking products and services.
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Oversaw operational risk management and supported achievement of branch financial and growth objectives through strategic team leadership and customer engagement.
Key Holder Supervisor
A&F Co
Buffalo, NY
09.2023 - 01.2024
- Supervised team of sales associates, ensuring adherence to company policies and operational standards.
- Managed store opening and closing procedures, maintaining security and compliance protocols.
- Implemented visual merchandising strategies to enhance product presentation and drive customer engagement.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
Food and Beverage Associate
Transit Valley Country Club
East Amherst, NY
06.2021 - 06.2026
- Coordinated table settings and arrangements according to event specifications and client preferences.
- Implemented process improvements that streamlined service workflows, reducing setup time for events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
Bachelor of Science - Business Administration Focus in Marketing
St. Bonaventure University
Saint Bonaventure, NY05-2023
Skills
- Technical skills: Excel, Google Analytics, Tableau, CRM software, financial systems, data entry
- Marketing & Sales: brand promotion, sales strategy, market research, financial service and lending sales
- Multitasking Abilities, interpersonal communication, relationship building
Timeline
Relationship Banker
M&T Bank
01.2024 - Current
Key Holder Supervisor
A&F Co
09.2023 - 01.2024
Food and Beverage Associate
Transit Valley Country Club
06.2021 - 06.2026
Bachelor of Science - Business Administration Focus in Marketing
St. Bonaventure University