Yelitssa Ortiz Rodriguez
Providence,RI
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospice Aide
Harmony Hospice Care
10.2024 - Current
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Comforted family members, offered attentive listening and high level of emotional support.
- Positioned patients to provide comfort and promote better body alignment.
- Supported patients' personal care needs, promoting hygiene and comfort with respect and sensitivity.
- Assisted in creation of peaceful passing environment, implementing individualized end-of-life care plans.
- Fostered positive relationships with patients' families, providing them with updates and emotional support.
CNA
Berkshire Place Nursing and Rehabilitation Center
10.2023 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered patient call lights promptly and responded to requests appropriately.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered patient call signals and signal lights to determine patients' needs.
CNA
Youir Choice of Cna
06.2023 - 09.2023
- Provided assistance with activities of daily living,
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
Office Secretary
SC Welders contractor inc
02.2023 - 06.2023
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Organized and maintained filing systems, both electronically and manually.
- Scheduled appointments, meetings, travel arrangements and conference calls.
- Answered telephones promptly and directed calls to appropriate personnel.
- Processed weekly payroll and updated addresses and benefit deductions in payroll system.
Shift Supervisor
Pls Check Cashers
08.2018 - 08.2020
- Maintained stable cash flow in managing credit card and cash transactions
- Ensured proper identification was presented whenever necessary
- Resolved complaints and maintained friendly customer relationships
- Responsible for driving sales
- Organized and cleaned establishments on a regular basis
- Maintained inventory of prepaid debit cards
- Maintained a balanced cash drawer with 20k plus
- Trained up to 5 new team members
- Manage safe, customer complaints, give double count to CSRs
- Verified and cashed checks
- Trained and directed new hires during my shift
- Generated profiles for new customers and made sure about customers' identity.
Customer Service Representative
Gourmet Glatt
03.2015 - 06.2017
- Handled pos transactions and insured cash registers were balanced at the end of the day
- Maintained knowledge of store goods to direct customers quickly and clearly to items that they were in need of
- Restocked shelves and maintained order when customers no longer needed a product
- Responsible for training up to 10 new team members.
Customer Service Representative
McDonalds
09.2013 - 03.2016
- Greeted and assisted customers upon approach to register
- Assisted with daily deliveries by stocking foods, Beverages etc
- Ensured my drawer was balanced at the end of my shift
- Maintained store representable and clean according to NYC health code in food handling hygiene.
Education
Certified Nurcing Assistant - Your Choice of Cna
Your Choice of Cna
Providence, RICertified Teacher Assistant - Ccri
Ccri
Providence, RI10.2025
GED -
Pathways To Graduation
Brooklyn, NY03-2020
Skills
- Team worker who is able to adapt to any environment
- Commitment
- Computer skills
- Vital Signs Monitoring
- Patient Care
- Electronic Charting
Education and Training
other
Certification
Certified teacher assistant
Certified Nurcing assistant
Timeline
Hospice Aide
Harmony Hospice Care
10.2024 - Current
CNA
Berkshire Place Nursing and Rehabilitation Center
10.2023 - Current
CNA
Youir Choice of Cna
06.2023 - 09.2023
Office Secretary
SC Welders contractor inc
02.2023 - 06.2023
Shift Supervisor
Pls Check Cashers
08.2018 - 08.2020
Customer Service Representative
Gourmet Glatt
03.2015 - 06.2017
Customer Service Representative
McDonalds
09.2013 - 03.2016
GED -
Pathways To Graduation
Certified Nurcing Assistant - Your Choice of Cna
Your Choice of Cna
Certified Teacher Assistant - Ccri
Ccri