Jada Stoakley
North Las Vegas
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
8
8
years of professional experience
Work History
Hospice Aide
Glory Hospice & Palliative Care
Chicago
2023.12 - 2024.12
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided emotional support to both patients and families during difficult times.
OFFICE ASSISTANT
STATE FARM INSURANCE
Gary
2022.08 - 2023.12
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Supported staff, performing data entry and administrative duties
- Operated variety of standard office equipment to complete high-volume administrative projects
- Maintained composure in dealing with conditions of urgency and in pressure situations
DIETARY AIDE
FRANSICAN ALLIANCE
Hammond/Munster
2021.07 - 2022.08
- Provided excellent customer service to residents, staff, and families
- Assisted patients with feeding when necessary
- Protected patient information, adhering to confidentiality practices
- Collaborated with dieticians to obtain accurate nutritional information and assess patient needs
- Prepared meals for patients according to dietary needs and dietitian guidelines
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
OFFICE MANAGER/ PATIENT ASSISTANT
CHIROONE
Lansing
2020.10 - 2021.07
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Maintained a clean, safe environment in the treatment area by following all safety protocols.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Facilitated communication between physicians and other healthcare personnel regarding patient care plans.
CITY MAIL CARRIER
USPS
Gary
2019.04 - 2019.10
- Scanned labels on letters and parcels to confirm receipt
- Returned to post office with mail collected from homes, businesses and public mailboxes
- Delivered mail to residences and business establishments along specified routes by walking and driving, using combination of satchels, carts, cars and small trucks
PATIENT SAFETY SITTER
ASCENSION
Chicago
2018.05 - 2019.04
- Disinfected and sterilized equipment and supplies, using germicides and sterilizing equipment
- Cleaned wheelchairs, hospital beds and portable medical equipment
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables and stretchers
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses
- Provided physical support to patients in daily living activities
CALL CENTER AGENT/DIETARY AIDE
UNIVERSITY OF CHICAGO MEDICINE
Chicago
2016.11 - 2017.03
- Utilized effective communication skills to provide customers with solutions to their inquiries
- Built trust with customers through personalized conversations
- Met performance goals and call center metrics in fast-paced performance setting
Education
HIGH SCHOOL DIPLOMA -
GEORGE H. CORLISS HIGH SCHOOL
Chicago, Illinois2010-06
Skills
- Medical Terminology
- Multi-Line Phone Proficiency
- Team Bonding
- Microsoft Office
- Strong Interpersonal Skills
- Front Office Management
- Technical Support
- Dedicated Team Player
- Payment Processing
- Mail Sorting and Distribution
- Medical Records Management
- Self Starter
- Materials Organization
- Problem-solving abilities
- Staff training
References
References available upon request
Timeline
Hospice Aide
Glory Hospice & Palliative Care
2023.12 - 2024.12
OFFICE ASSISTANT
STATE FARM INSURANCE
2022.08 - 2023.12
DIETARY AIDE
FRANSICAN ALLIANCE
2021.07 - 2022.08
OFFICE MANAGER/ PATIENT ASSISTANT
CHIROONE
2020.10 - 2021.07
CITY MAIL CARRIER
USPS
2019.04 - 2019.10
PATIENT SAFETY SITTER
ASCENSION
2018.05 - 2019.04
CALL CENTER AGENT/DIETARY AIDE
UNIVERSITY OF CHICAGO MEDICINE
2016.11 - 2017.03
HIGH SCHOOL DIPLOMA -
GEORGE H. CORLISS HIGH SCHOOL