Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Yelitza Centeno

Jem Michael Construction
Cedar Hill,TX
2
Languages
5
years of professional experience

Professional with strong background in administrative support and office management. Adept at coordinating schedules, managing communications, and ensuring operational efficiency. Emphasizes team collaboration and consistent achievement of results, adapting seamlessly to changing requirements. A friendly, approachable individual who is known for reliability, organizational skills, and proactive approach in fast-paced environment. A passion for the social sciences and eager to implement research with everyday life.

Work History

Admin- Head Secretary

4 Years 9 Months
Jem Michael Construction | 01.2022 - Current
  • Doing payroll while distributing large amounts of money
  • Coordinated construction correspondence, relaying information between project teams, vendors, and clients.
  • Supported project coordination by following up on deadlines, requests, and documentation needs.
  • Improved office efficiency by standardizing filing, records, and communication procedures.
  • Enhanced office efficiency by streamlining processes and implementing new organizational systems.
  • Overseeing construction job sites where HUD government reporting is required.
  • Work with insurance agents to ensure each job is covered by General Liability and cover Workers Compensation
  • Advocated for employee interests by securing favorable contract terms with general contractors.
  • Work with insurance agents to ensure each job is coversed by General Liability and cover Workers Compensation
  • Signed and administered checks to ensure timely weekly payroll for employees.

Hostess

2 Months
Virgin Hotels | 11.2023 - 01.2024
  • Offer the best hospitality to provide comfort for guests' stay, provide full experiences to those who purchase passes or tickets to an event, and be the first, positive, and inviting face guests encounter.
  • Checking in big groups (15+) in a timely and efficient manner.
  • Tell guests about everything the hotel offers in detail while answering any questions guests may have.
  • Work as a team with all hotel team members, including event coordinators, valet, front desk agents, and housekeeping.
  • Managed Pool Club operations, handling ResortPass and 7Rooms reservations, and selling day passes, daybeds, and cabanas to enhance guest experience.
  • Maintained knowledge of all hotel events to effectively guide visitors and ensure smooth operations.
  • Worked the Pool Club, where I handled ResortPass and 7Rooms reservations, additionally sold day passes, daybeds, and cabanas at the door.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Improved visitor experience by offering detailed information and support.
  • Work as a team with all hotel team members, including event coordinators, valet, front desk agents, and housekeeping.
  • Coordinated communication between service and kitchen staff to meet guest needs and resolve issues efficiently.
  • Demonstrated leadership by initiating contact with potential clients to promote hotel event services. when groups are considering the hotel for events such as weddings, and immediately provide a rundown along with a tour while advocating for the Hotel.

Education

Bachelor of Arts - Administration

University of Arizona Global Campus
1 Year

Associate of Arts - Social Science in Anthropology

Tarrant County College | 03-2028
  • Relevant Coursework: [Anthropology} & [Cultural and Religious Anthropology]

I am a student with a focus in Anthropology, I have taken a cultural anthropology class which introduced me to ethnographic research methodology. Additionally, I wrote a paper comparing an article with other secularist work to find the discrepancy between how secularism is portrayed by scholars in the West versus how citizens understand the ways religion and secularism intersect with local, national, and global flows of power in their everyday lives.

Skills

Group reservations management
Event Planning
Guest Services
7 rooms Resort Pass and Posh
Phone etiquette
Guest complaint resolution
Joist invoicing
QuickBook
Invoice Making- Joist
Basic accounting
7Rooms and ResortPass management
Record keeping
Customer service
Attention to detail
Problem-solving skills
Task delegation
Teamwork and collaboration
Communication skills
Writing skills
Find Solutions when tickets are not showing or guests themselves need guidance
Patience and empathy
Adaptable to change
Initiative-taking
Ticket resolution
Initiative-taking

Languages

English- Fluent
Spanish- Fluent

Timeline

Hostess

Virgin Hotels
11.2023 - 01.2024Read More

Admin- Head Secretary

Jem Michael Construction
01.2022 - CurrentRead More

University of Arizona Global Campus

Bachelor of Arts from Administration
Read More

Tarrant County College

Associate of Arts from Social Science in Anthropology
Read More
Yelitza Centeno