Yelitza Montero
Orlando,Florida
Summary
Dedicated retail leader with 4 years of experience at Levi Strauss & Co. Recognized for driving sales performance, enhancing the consumer experience, and developing high-performing teams through effective onboarding, training, and coaching. Skilled in fostering associate growth, increasing customer engagement and loyalty, and creating a positive, results-driven store culture. Passionate about developing talent and delivering exceptional service that supports business success.
Overview
4
4
years of professional experience
Work History
Supervisor
Levis Strauss & Co
Orlando, FL
07.2022 - Current
- Achieved exceptional consumer experiences and store performance goals by leading a high-functioning team of stylists and cashiers.
- Maximized sales and customer satisfaction by coaching associates on selling behaviors, consumer engagement, and adherence to brand standards.
- Enhanced key business metrics such as loyalty enrollment, customer satisfaction, average transaction value, and conversion rates.
- Facilitated onboarding and training for new team members, ensuring completion of essential learning programs and support for ongoing development.
- Utilized consumer feedback and customer satisfaction data to drive accountability and foster a culture of continuous improvement.
- Supported a seamless consumer experience by executing store operations, merchandising standards, and providing floor leadership.
- Contributed to talent acquisition and team growth by conducting interviews and making hiring recommendations.
- Elevated team performance by recognizing and developing top talent through coaching, feedback, and engagement initiatives.
- Drove overall store success by managing daily operations, addressing consumer concerns, and serving as a proactive leader on duty.
Education
High School Diploma -
Freedom High School
2500 W Taft Vineland Rd, Orlando, FL 3283705.2022
Skills
- Customer service
- Staff management
- Complex problem-solving
- Strategic planning
- Attention to detail
- Team leadership
- Training and mentoring
- Operations management
- Goal oriented
- Policy enforcement
- Sales initiatives
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Levis Strauss & Co
07.2022 - Current
High School Diploma -
Freedom High School