Yelixa M. Arroyo
Tampa,FL
Summary
Enthusiastic collage student with excellent academic record and proven leadership and customer service skills seeks a challenging position that will provide me the opportunity to interact effectively with different types of customers, and employees at all levels of the organization.
Overview
5
5
years of professional experience
Work History
Host
Cheddars Scratch Kitchen
Tampa, FL
07.2022 - 11.2022
- Provide great customer service by greeting every customer with a smile and quickly setting up tables to prevent long wait times.
- Quickly learned new systems and technology by asking questions and applying their feedback.
Nail Artist
Nails by Yelixa
Tampa, FL
01.2021 - Current
- Created exact complex nail art design customer wanted by using online image customer provided.
- Cut cost by 10% by buying product in bulk.
- Mentored junior nail artists, providing guidance on best practices and advanced techniques.
- Analyzed customer feedback to refine service offerings and improve overall client experience.
- Enhanced customer satisfaction by providing high-quality nail art and ensuring a comfortable salon experience.
- Consistently received positive feedback from clients, leading to increased referrals, new business opportunities, and customer retention.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Cashier
Jersey Mike's Subs
Tampa, FL
11.2022 - 05.2023
- Processed customer debit/credit card and cash transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in inventory management by restocking and organizing products.
- Prepared customers in person and online orders.
- Made recommendations based on customers needs and ongoing promotions.
- Actively participated in sales incentive program.
- Maintained and cleaned dinning room and prep areas per company standards and customer expectation.
Education
Radiology
Hillsborough Community College
Tampa, FL05-2028
High School Diploma -
Alonso
Tampa, FL05-2023
Skills
- Strong customer service skills and friendly demeanor
- Ability to pick up on new skills quickly
- Punctual and reliable
- Bilingual
- Team collaboration
- Multitasking proficiency
- Detail-oriented
- Telephone reception
- Seating arrangements
- Up-selling techniques
- Customer engagement
- Health standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Jersey Mike's Subs
11.2022 - 05.2023
Host
Cheddars Scratch Kitchen
07.2022 - 11.2022
Nail Artist
Nails by Yelixa
01.2021 - Current
Radiology
Hillsborough Community College
High School Diploma -
Alonso