Summary
Overview
Work History
Education
Skills
Languages
Yellena Sursely
Certification
References
Timeline
Generic

Yellena Valerevna Sursely

Littleton

Summary

Dedicated employee with strengths in customer service for near 25 years, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier

Bevys liquor world
Littleton, Colorado
11.2025 - Current
  • Processed customer transactions efficiently at Bevys liquor world.
  • Assisted customers with product selection and recommendations.
  • Ensured compliance with state liquor laws during sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cage Cashier

Ballys casino
Black Hawk, Colorado
08.2024 - 10.2025

Helping guests with all transactions such as sinning them up for players club, cashing chips, checks credit cards transactions.

  • Balanced cash drawer daily to ensure accuracy.
  • Monitored cash drawer for discrepancies and reported issues immediately.
  • Provided excellent customer service to enhance guest experiences effectively.

Guest Service Representative

Eazy stret casino
Central City, Colorado
09.2023 - 08.2024
  • Assisted guests with inquiries and provided information about casino services, filling in for the bartender, mostly working on the casino floor and in the players club.
  • Coordinated with various departments to fulfill guest requests promptly.

cashier/cook

Frugals resarant
Kalispell, Montana
01.2023 - 09.2023
  • Processed customer orders accurately and efficiently at busy restaurant environment.
  • Handled cash transactions and maintained accurate cash drawer balance.
  • Maintained cleanliness and organization of cashier area during peak service hours.

Banquet Server, bartender, attendet

Hilton Garden Inn Hotel
Kalispell, Montana
04.2010 - 05.2023
  • Set up banquet tables and chairs according to event specifications.
  • Served food and beverages to guests during events efficiently.
  • Provided excellent customer service to enhance guest experience.

Education

Some College (No Degree) -

Industrial College of Vladivostok
Russia
01-1996

High School Diploma -

#17
Partizansk Russia
05-1993

GED -

#12
Partizansk Russia
05-1991

Skills

I have lots of experience in customer service in the gaming industry, I do hold a support gaming license, and I am always updating my tips classes as needed, knowing the importance of all regulations for serving alcoholic beverages

  • Guest relations
  • Event coordination
  • Conflict resolution
  • Attention to detail
  • Operational support

Languages

Russian
Native/ Bilingual
English
Professional

Yellena Sursely

I always like to spent  my free time by crafting ,camping,fishing and cooking 

Certification

I had lots of training in customer services and relations and hospitality in different states i do have Gaming License for colorado also satisfied serving alcohol

References

References available upon request.

Timeline

Cashier

Bevys liquor world
11.2025 - Current

Cage Cashier

Ballys casino
08.2024 - 10.2025

Guest Service Representative

Eazy stret casino
09.2023 - 08.2024

cashier/cook

Frugals resarant
01.2023 - 09.2023

Banquet Server, bartender, attendet

Hilton Garden Inn Hotel
04.2010 - 05.2023

Some College (No Degree) -

Industrial College of Vladivostok

High School Diploma -

#17

GED -

#12
Yellena Valerevna Sursely
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