Yelsi Tejada
Fort Myers,FL
Summary
Highly motivated and detail-oriented recent college graduate with extensive hands-on medical and sales experience. Recognized for strong problem-solving abilities, effective communication skills, and a collaborative approach to healthcare delivery. Eager to leverage clinical knowledge and analytical expertise to provide innovative solutions and improve healthcare processes in a consulting role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Millers Ale House Bar and Grill
08.2023 - Current
- Provided exceptional customer service by engaging with patrons, understanding their needs, and ensuring a positive dining experience.
- Upsold menu items effectively, increasing average order value through strategic recommendations and product knowledge.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Handled high-pressure situations with ease, maintaining composure and delivering efficient service during peak hours.
- Maintained a thorough understanding of the menu, including ingredients and preparation methods, to answer customer questions and make informed suggestions.
- Managed and resolved customer complaints, turning negative experiences into positive outcomes through excellent problem-solving skills.
- Collaborated with team members to achieve sales targets and enhance overall restaurant performance.
Patient Care Technician
Advent Health Centra Care
10.2021 - 06.2023
- Assessed patients during clinical check-ins, documenting medical information and vital signs.
- Performed diagnostic medical testing, including EKG, spirometry, audiometry, Titmus, and pulse oximetry.
- Completed forensic testing collections in accordance with Department of Transportation (DOT) and Florida Drug-Free Workplace Guidelines.
- Conducted all COVID-19 rapid exams and analyzed the lab samples.
Analyzed samples for other in-clinic exams. - Ensured patient safety by completing required Quality Control checks.
Clinical Technician
Naples Community Hospital
07.2020 - 01.2021
- Collected information about conditions and treatment plans from nurses and doctors to ensure comprehensive patient care.
- Assisted patients with mobility needs, including helping them move around and preventing falls.
- Examined patients for bruises, blood in urine, or other injuries and wounds, promptly reporting any concerns.
- Took patient vitals and monitored blood sugar levels.
- Collected specimen samples for laboratory testing.
- Safely removed IV lines.
- Performed bladder exams.
- Maintained accurate and up-to-date patient charts.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL08.2024
Minor - Anthropology
University of Central Florida
Orlando, FL08.2024
Associate of Arts -
Florida SouthWestern State College
Naples, FL04.2020
Skills
- Research Skills
- Clinical Expertise
- Problem-Solving
- Teamwork
- Communication & Presentation
- Data Analysis
Certification
- Licensed [Certified Nursing Assistant] - [2020- Current]
- [Human Subjects Research], [CITI Programs] - [2022- Current]
- [Basic HIPPA Privacy & Security], [The HIPPA Group] - [2022- Current]
- [Conflicts of Interest and Commitment], [CITI Program], [2022- Current]
- [Responsible Conduct of Research], [CITI Program], [2022- Current]
- [Google Data Analytics], [Coursera], [2024- Current]
- [Google Project Managment], [Coursera], [2024- Current]
- [Google Digital Marketing & E-commerce], [Coursera], [2024- Current]
Community Involvement
Save a Life Pet Rescue [2024- Current]
- Assisted in setting up and breaking down adoption events, ensuring smooth operations.
- Guided potential adopters in selecting suitable pets and provided care for dogs during events.
- Maintained a clean and organized environment to create a welcoming atmosphere for attendees.
Humane Society of Naples [2019- Current]
- Volunteered consistently since high school, contributing to the care and well-being of cats and kittens.
- Provided companionship to cats and kittens, enhancing their socialization and well-being.
- Assisted prospective adopters by answering questions and providing information to facilitate successful adoptions.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Millers Ale House Bar and Grill
08.2023 - Current
Patient Care Technician
Advent Health Centra Care
10.2021 - 06.2023
Clinical Technician
Naples Community Hospital
07.2020 - 01.2021
Bachelor of Science - Health Sciences
University of Central Florida
Minor - Anthropology
University of Central Florida
Associate of Arts -
Florida SouthWestern State College
- Licensed [Certified Nursing Assistant] - [2020- Current]
- [Human Subjects Research], [CITI Programs] - [2022- Current]
- [Basic HIPPA Privacy & Security], [The HIPPA Group] - [2022- Current]
- [Conflicts of Interest and Commitment], [CITI Program], [2022- Current]
- [Responsible Conduct of Research], [CITI Program], [2022- Current]
- [Google Data Analytics], [Coursera], [2024- Current]
- [Google Project Managment], [Coursera], [2024- Current]
- [Google Digital Marketing & E-commerce], [Coursera], [2024- Current]
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