Keila Roldan
Fort Myers
Summary
Very reliable and willing to learn ,server with exceptional customer service skills. Proven ability to manage high-volume dining environments while ensuring guest satisfaction. Strong multitasking and time management abilities, while also having cash handling expertise and a commitment to enhancing the dining experience.
Personable and adaptable individual. Giving exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Millers Ale House Bar and Grill
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods
Beauty Advisor
Ulta
10.2023 - Current
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Hostess
Twin Peaks
05.2024 - 11.2024
- Answered phone calls to take orders, answer customer questions
- Seated customers based on guest preferences and seating availability.
- Running food and bar drinks
- Keeping FOH clean
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Servers Assistant
Ember Korean Steakhouse
02.2023 - 10.2024
- Greeted customer, providing exceptional customer service.
- Bussed tables and load and unloaded trays to expedite tasks.
- Run customer food and drink orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Refilled drinks and condiments and restocked serving areas
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Food running
- High volume dining
- Suggestive selling
- Reliability and punctuality
- Time management
- Communication and networking
Timeline
Server
Millers Ale House Bar and Grill
11.2024 - Current
Hostess
Twin Peaks
05.2024 - 11.2024
Beauty Advisor
Ulta
10.2023 - Current
Servers Assistant
Ember Korean Steakhouse
02.2023 - 10.2024
High School Diploma -
South Fort Myers High School
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