Yelyzaveta Kovalenko
Chicago,IL
Summary
Dynamic and personable professional with extensive experience as a hostess and five years in carrier sales. Proficient in Russian, English, Ukrainian, and conversational German and Japanese. Adept at building rapport with diverse clients and managing high-pressure situations with ease. Seeking a host position to leverage strong communication skills and a passion for exceptional customer service.
Overview
6
6
years of professional experience
Work History
Carrier Sales Manager
Everest Transportation Systems
06.2021 - 04.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Dealer
SL Kyiv Casino
06.2020 - 06.2021
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Adhered to company and game policies as well as state and federal regulations.
Carrier Sales Representative
Everest Transportation Systems
12.2018 - 12.2019
- Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
- Monitored market trends to identify new business opportunities, leading to increased sales revenue.
- Partnered with internal departments such as accounting, IT, and marketing to improve interdepartmental communication and streamline processes.
- Utilized advanced software tools for tracking shipments, managing accounts, and analyzing data for informed decisionmaking.
- Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues.
- Enhanced company reputation by providing exceptional service to both customers and carriers alike.
- Provided ongoing support for clients throughout the shipment process, including notification of any changes or delays in transit times as needed.
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
Host
Longhorn Steakhouse
05.2017 - 09.2017
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Japanese Studies - Japanese
Taras Shevchenko National University of Kyiv
Kyiv, Ukraine06.2019
Skills
- Multitasking proficiency
- Team Collaboration
- Effective Time Management
- Customer Service
- Strong negotiation skills
- Goal-oriented mindset
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Japanese
Limited Working
German
Elementary
Timeline
Carrier Sales Manager
Everest Transportation Systems
06.2021 - 04.2023
Dealer
SL Kyiv Casino
06.2020 - 06.2021
Carrier Sales Representative
Everest Transportation Systems
12.2018 - 12.2019
Host
Longhorn Steakhouse
05.2017 - 09.2017
Japanese Studies - Japanese
Taras Shevchenko National University of Kyiv
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