Yelyzaveta Stryzhak
Largo,FL
Summary
Dynamic and adaptable professional with a rich background in customer service and coffee expertise, notably at Sugar Baby. Excelled in creating a welcoming atmosphere and mastering latte art, demonstrating strong teamwork and multitasking abilities. Proven track record in enhancing customer satisfaction and streamlining operations, leveraging fluency in Ukrainian and Russian to broaden client engagement.
Overview
5
5
years of professional experience
Work History
Barista
Sugar Baby
09.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
- Operated espresso machine to create beverages.
- Adjusted the grinders for the perfect taste of coffee.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained a clean and organized workspace for optimal productivity and safety.
Travel Agency Manager
AllTours
10.2020 - 06.2023
- Planned and created various recreation options for clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Conducted a dialogue with clients for a better understanding of their requests and needs.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Ran the travel agency page on Instagram, created posts, stories, and hosted live broadcasts.
Barista
Fransua
05.2019 - 09.2019
- Controlled line and crowd with quick, efficient service.
- Made espresso drinks, teas and lemonades.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Education
Bachelor - Management And Administration
Kherson National Technical University
Kherson, Ukraine06.2023
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Latte art and espresso preparation
- Hardworking and quick learner
- Multitasking
- Adaptability and Flexibility
- Customer service
- Cash Register Operation
- Order Taking
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Barista
Sugar Baby
09.2023 - Current
Travel Agency Manager
AllTours
10.2020 - 06.2023
Barista
Fransua
05.2019 - 09.2019
Bachelor - Management And Administration
Kherson National Technical University
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