Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Yemisrach Fekadu

Athens,GA

Summary

Experienced and accomplished certified Pharmacy Technician with over 20 years of experience in retail pharmacy environments for major national chains. Knowledgeable in all facets of pharmacy operations, practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions, insurance billing and pharmacy law.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS PHARMACY
Watkinsville, GA
12.2015 - 05.2022
  • Followed CDC guideline during COVID while continuing to serve surrounding communities.
  • Prepared and delivered medication and essential products to those who needed it.
  • Stocked, labeled and inventoried medication to keep accurate records
  • Directly assisted and average of 50 customers per day, responding to inquiries and problems
  • Maintained highest level of customer service and building rapport to ensure customer retention
  • Oversaw inventory levels, implemented new process that ensured 100% stock availability while increasing inventory turnover
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment
  • Communicated directly with doctors offices via telephone, fax and email
  • Answered incoming phone calls and addressed questions from customers and healthcare providers

Certified Pharmacy Technician

TARGET PHARMACY
Tulsa, OK
09.2015 - 12.2015
  • Assisted during transition process when CVS bought Target Pharmacy.
  • Provided outstanding customer service, helping take care of long-standing Target customers with upcoming transition
  • Swiftly learned use of new computer system and was able to help rest of staff
  • Counted, measured and compounded medications following standard procedures
  • Maintained proper drug storage procedures, registries and records for controlled drugs
  • Communicated directly with doctors offices via telephone, fax and email
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments

Certified Pharmacy Technician - Compounding

ECONOMY PHARMACY
Tulsa, OK
10.2012 - 12.2014
  • Provided personalized customer service by following pharmacists direction and addressing concerns that may arise in regards to patient's medication while providing genuine care
  • Performed accurate data entry, prepared labels and filled prescriptions
  • Accurately processed, pre-packaged and sent medication to area Nursing Homes
  • Promoted and trained in compounding medications, preparing variety of medications ranging from GI (Gastrointestinal) suspensions to capsules and troches
  • Personally handled inventory management ensuring stock availability of necessary ingredients for compounded medications.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Supervised 2 compounding pharmacy technicians and coordinated day-to-day assignments

Certified Sr.Pharmacy Technician

WALGREENS PHARMACY
Tulsa, OK
04.2002 - 10.2012
  • Started at entry level cashier and trained to become Certified Pharmacy Technician
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed and maintained courteous and effective working relationships
  • Directly assisted on average over 30 customers per day responding to variety of inquiries and problems, provided outstanding customer service
  • Collaborated with team members to achieve target results
  • Trained new pharmacy technicians ensuring company's customer service standards were improved
  • Performed administrative work properly filing and maintaining important pharmacy records making it readily available for future access.
  • Maintained energy and enthusiasm in fast-paced environment
  • Handled 20 calls per day to address customer inquiries and concerns
  • Led projects and analyzed data to identify opportunities for improvement

Education

Bachelor of Science - Biology

University of North Georgia
Gainesville, GA
12.2021

Some College (No Degree) - Biology

Northeastern State University
Tahlequah, OK

Associate of Arts - Liberal Arts And General Studies

Tulsa Community College
Tulsa, OK
05.1999

Skills

  • Compounding Medications
  • Order Data Entry
  • Storage Maintenance and Security
  • Medication Documentation
  • Organization and Prioritization
  • Bulk Medicine Prepackaging
  • Insurance Claim Processing
  • Proper Labeling Procedures
  • Inventory Management
  • New Hire Onboarding

Additional Information

  • Willing to relocate to:, Miles City, MT - 10miles Authorized to work in the US for any employer
  • PTCB , August 2019 to August 2023

Certification

  • CPhT - Certified Pharmacy Technician
  • Bilingual - fluent in Amharic

Languages

Amharic
Native or Bilingual

Timeline

Certified Pharmacy Technician

CVS PHARMACY
12.2015 - 05.2022

Certified Pharmacy Technician

TARGET PHARMACY
09.2015 - 12.2015

Certified Pharmacy Technician - Compounding

ECONOMY PHARMACY
10.2012 - 12.2014

Certified Sr.Pharmacy Technician

WALGREENS PHARMACY
04.2002 - 10.2012

Bachelor of Science - Biology

University of North Georgia

Some College (No Degree) - Biology

Northeastern State University

Associate of Arts - Liberal Arts And General Studies

Tulsa Community College

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Yemisrach Fekadu