YEN NGUYEN
Baton Rouge,LA
Summary
Detail-oriented Collections and Receivables Specialist with expertise in billing disputes, payment follow-up, and account reconciliation. Managed accounts 0-120+ days past due, facilitated charge-off recovery, and ensured effective communication to resolve balances. Reviewed past-due accounts, matched payments and invoices, and prepared collection notices to support credit release decisions.
Overview
33
33
years of professional experience
Work History
Credit & Collection Analyst
Bottom Line Equipment
Baton Rouge, Louisiana
09.2025 - Current
- Reviewed past-due accounts and prioritized collection follow-up to optimize recovery efforts.
- Contacted customers to resolve billing issues and negotiate payment plans, enhancing customer relations.
- Reconciled payments, invoices, and account balances in receivables records to ensure accuracy and completeness.
- Assessed credit limits using account history and payment trends.
Corporate Credit Collection & Specialist II
H&E Equipment Services
Baton Rouge, LA
07.2010 - 09.2025
- Collected payments overdue 0-120+ days, improving cash flow for the organization
- Collected on charged off credit card and debit cards for American Express, Visa, MasterCard
- Handled inbound and outbound calls to collect delinquent accounts and verified web invoicing for national accounts, enhancing customer account accuracy
- Called customer for past due and requested the Purchasing Order
- Released credit for new orders in the cockpit system.
- Submitted notices for 60days/90 days past due through Handle or Nationwide
- Prepared monthly spreadsheet
- Requested refund for overpaid or open credits on accounts.
- Reviewed customer accounts and resolved billing questions, ensuring clear communication and customer satisfaction
Date Entry Clerk
JP Morgan Chase
Baton Rouge, LA
09.2001 - 06.2010
- Verified customer address accuracy to ensure timely delivery of correspondence
- Updated address records and dispatched statements to maintain effective communication
- Managed incoming phone calls and organized mail flow for efficient correspondence tracking
Data Entry Operator
Dept. of Revenue
Baton Rouge, LA
02.2000 - 08.2001
- Entered individual income tax returns and sales data into the system for processing
- Verified income tax returns and sales, correcting errors to ensure accuracy
- Amended errors in documents and submitted for approval to maintain compliance
Secretary
Department of Transportation & Development
Baton Rouge, LA
06.1999 - 01.2000
- Answered incoming telephone calls to provide timely assistance and support
- Typed letters and memos, created labels, and ensured proper distribution to recipients
- Organized and filed employee folders for efficient retrieval and management
Sale Associate
Allstate Insurance Co, George Thomas Agency
Baton Rouge
05.1996 - 12.1997
- Answered multiple telephone inquiries and provided accurate quotes to customers
- Took the customer's payment
- Processed customer accounts receivable and maintained organized filing of letters and ID cards
- Worked part-time in various roles
Haircut Assistant
Bui Angie
Baton Rouge, LA
10.1993 - 10.1994
- Handled incoming calls to schedule appointments and address client inquiries. Washed and conditioned clients' hair to enhance their salon experience
- Ensured cleanliness of shop environment to promote a welcoming atmosphere
- Managed Bui Angie's calendar, appointments, and daily scheduling
- Coordinated Bui Angie correspondence, calls, and message follow-up
- Prepared documents, forms, and routine office records
Education
Accounting Technology Diploma Program -
Louisiana Technical College
Baton Rouge, LA08-1997
High School Diploma -
Broadmoor High School
Baton Rouge, LA05-1994
Skills
- Collections management
- Credit analysis
- Delinquent account management
- Debt recovery
- Payment reconciliation
- Payment processing
- Invoice review
- Accounts receivable
- Credit review
- Customer follow up
- Negotiation tactics
- Microsoft Excel
Timeline
Credit & Collection Analyst
Bottom Line Equipment
09.2025 - Current
Corporate Credit Collection & Specialist II
H&E Equipment Services
07.2010 - 09.2025
Date Entry Clerk
JP Morgan Chase
09.2001 - 06.2010
Data Entry Operator
Dept. of Revenue
02.2000 - 08.2001
Secretary
Department of Transportation & Development
06.1999 - 01.2000
Sale Associate
Allstate Insurance Co, George Thomas Agency
05.1996 - 12.1997
Haircut Assistant
Bui Angie
10.1993 - 10.1994
Accounting Technology Diploma Program -
Louisiana Technical College
High School Diploma -
Broadmoor High School