Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yency Jovel

Chantilly ,VA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Wegmans Family Food Markets
01.2020 - 08.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Sales Associate

Saks OFF 5TH
11.2017 - 11.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Server and Hostess

IHOP
12.2015 - 10.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Associate of Science - Nursing

Northern Virginia Community College
Annandale, VA
Current

Associate of Science - Science

Northern Virginia Community College
Annandale, VA
05-2021

Skills

  • Time management skills
  • Fluent in Spanish
  • Cash Register Operation
  • Cash Handling
  • Customer Service
  • POS System Operations
  • Complex Problem-Solving
  • Proficient in Microsoft
  • Written and Verbal Communication

Certification

BLS - Basic Life Support

Timeline

Cashier

Wegmans Family Food Markets
01.2020 - 08.2021

Sales Associate

Saks OFF 5TH
11.2017 - 11.2018

Server and Hostess

IHOP
12.2015 - 10.2017

Associate of Science - Nursing

Northern Virginia Community College

Associate of Science - Science

Northern Virginia Community College

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Yency Jovel