YENDRI DE LA ROSA
Wilkes-Barre,PA
Summary
Resourceful Coordinator with background providing office management, Human Resources and administrative support. Proficient in scheduling meetings, maintaining calendars, updating databases, and Building Relationship with employees to support corporate culture and determine needed training resources. Articulate communicator with strong attention to detail and superior work ethic.
Overview
5
5
years of professional experience
Work History
Staffing Specialist
Abacus Staffing Agency
04.2023 - Current
- Utilized data-driven approaches to analyze recruitment metrics, identify areas for improvement, and implement strategic solutions that led to better outcomes for all stakeholders involved.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Account Manager
BERGEN LOGISTICS, Wilkes
04.2022 - 12.2022
- Responsible for developing Strong Relationship with Client, Delivering Proposals, and developing account plans.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Responsible for finding solutions from client’s issues and maintain a positive relationship between both parties for future business venture.
- Schedule meeting with clients to Analyze their product and customer’s demands
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Acted as main point of contact in matters relating to client concerns and needs.
Customer Care Specialist
NAVIENT, Wilkes
09.2020 - 03.2022
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about their Loans.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Accurately organized and maintained customer accounts records regarding Billing information, repayment plans and changes made on the account.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Human Resources Assistant
LEMLE & WOLFF INC
07.2019 - 09.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
Education
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
The Bronx, NY05.2020
Skills
- HR Policies and Procedures Expertise
- Problem Solving
- Relationship Building
- Customer Relations
- Microsoft Office Suite Expert
- Maintains Confidentiality
- Decision Making
- Verbal and Written Communication
- Calendars Management
- Time Management
- Data Entry
- Customer Service
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Staffing Specialist
Abacus Staffing Agency
04.2023 - Current
Account Manager
BERGEN LOGISTICS, Wilkes
04.2022 - 12.2022
Customer Care Specialist
NAVIENT, Wilkes
09.2020 - 03.2022
Human Resources Assistant
LEMLE & WOLFF INC
07.2019 - 09.2020
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
Similar Profiles
Michele PerryMichele Perry
Administrative Assistant at Abacus Staffing Agency- VMRCAdministrative Assistant at Abacus Staffing Agency- VMRC
Jacoreua GrahamJacoreua Graham
Accounting Technician II at Abacus Staffing (City Of Norfolk Human Services)Accounting Technician II at Abacus Staffing (City Of Norfolk Human Services)
Emily DanielsEmily Daniels
Customer Service Cashier at Abacus StaffingCustomer Service Cashier at Abacus Staffing