Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yenessy Najera

Laredo,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Provider

South Texas Health Providers
03.2024 - 01.2025
  • Provided respite care to client with disabilities and mental illnesses.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently, Ethical and empathetic.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Provided support, care and guidance to client.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks daily.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Case Management Specialist

BCFS/Compass Connections/ ORRNCC
12.2021 - 12.2023
  • Responsibilities include:
  • Coordinating referrals, service planning, and documentation of services for assigned caseload. Worked under ORRNCC following all contract rules and regulations.
  • Acting as a liaison with stakeholders, including legal providers and immigration court.
  • Accepting crisis calls and providing support to families in crisis.
  • Meeting all deadlines required by the program supervisor and federal partners.
  • Case management conducted at the minor's home in order to help fulfill the requirements set by immigration in order to release the minor to the family.

Call Specialist

Serving Children and Adults in Need
09.2014 - 01.2022
  • Responsibilities include:
  • Working with very sensitive confidential information in different databases to work with migrant families and especially Unaccompanied Minors.
  • Conducting risk assessments of minors, providing resources to the Sponsors such as court assistance, change of addresses, obtaining lost cost legal aide, helping enroll minors into school along with many other services.
  • Managing crisis intervention calls of runaway minors, minors with very difficult behaviors, suicidal ideation among other crisis calls.
  • Working with 3rd party agencies like Department of Family and Protective Services, different police departments, NECMEC, Schools all over the USA and families of different cultures and races.
  • Utilized Salesforce, UC Portal, Five9, Teams and the internet for resources for the families. I have the empathy, professionalism and drive to work with children and adults in need.

Family Services Worker

Lutheran Social Services
08.2013 - 01.2015
  • Responsibilities include:
  • Working/interviewing children and parents in foster care.
  • Conducting home visits to ensure safety of children and ensuring home was up to date with inspections and Department of Family Protective Services' minimum standards.
  • Complete emergency placement procedures and documentation in a timely manner.
  • Conduct trainings for foster parents.
  • Working with DFPS to provide foster children with appropriate services, referrals and counseling along with biological family visitations.

Education

Bachelors - Applied Arts and Sciences

Texas A&M University
12-2011

Skills

  • Fluent Spanish speaker
  • Call center experience
  • Case Management skills
  • Crisis intervention skills
  • Exceptional customer service skills
  • Dutiful, organized, and meticulous worker who operates well under pressure
  • Effective interpersonal skills to stimulate team building
  • Computer skills
  • 10 years of experience in maintaining caseloads with at-risk or undocumented families, children, foster care families, Child Protective Services, Child Abuse Prevention, and interviewing skills

Languages

Spanish
Native or Bilingual

Timeline

Provider

South Texas Health Providers
03.2024 - 01.2025

Case Management Specialist

BCFS/Compass Connections/ ORRNCC
12.2021 - 12.2023

Call Specialist

Serving Children and Adults in Need
09.2014 - 01.2022

Family Services Worker

Lutheran Social Services
08.2013 - 01.2015

Bachelors - Applied Arts and Sciences

Texas A&M University

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