Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AdministrativeAssistant

YENEY GUERRERO

Hialeah

Summary

Dynamic healthcare professional with a proven track record at Inpatient Healthcare Group, excelling in customer service and team leadership. Enhanced patient satisfaction through effective problem-solving and streamlined processes, while ensuring HIPAA compliance. Skilled in utilizing advanced software tools to optimize scheduling and reduce wait times, fostering loyalty and engagement.

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.

Medical Records Specialist with significant experience in managing patient information and ensuring data accuracy. Adept at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Simply Healthcare Department Manager

Inpatient Healthcare Group
07.2014 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.

Education

Associate of Science - Medical

Advance Science College
Miami, FL
10-2014

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Customer engagement
  • Work planning and organization
  • Computer skills

Languages

Spanish
Native or Bilingual
English
Full Professional

Certification

-CPR

-MEDICAL ASSISTANT

-PUBLIC NOTARY

-BUSINESS AND ADMINISTARTION


Timeline

Simply Healthcare Department Manager

Inpatient Healthcare Group
07.2014 - Current

Associate of Science - Medical

Advance Science College
YENEY GUERRERO