Yenifer Moreno Lopez
Des Plaines,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Hampton inn & suites rosemont chicago ohare
Front desk nigh audit
Des Plaines, IL
11.2024 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Hilton garden inn chicago ohare
Front Desk Position
Des Plaines
05.2024 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
El Valle grocery store
Cashiers
Des Plaines, IL
12.2023 - 05.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Oak farms Market
Cashier, Bakery, and Deli
Des Plaines, IL
05.2020 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Maine West High School
des plaines, ILSkills
- Customer service
- Conflict resolution
- Task organization
- Problem solving
- Client engagement
- Active listening
- Service excellence
- Decision-making
- Organizational skills
- Problem resolution
- Excellent communication
- Team collaboration
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Hampton inn & suites rosemont chicago ohare
Front desk nigh audit
11.2024 - 05.2025
Hilton garden inn chicago ohare
Front Desk Position
05.2024 - 11.2024
El Valle grocery store
Cashiers
12.2023 - 05.2024
Oak farms Market
Cashier, Bakery, and Deli
05.2020 - 12.2023
Maine West High School