Community engagement specialist with management and customer service experience. Action-oriented with a strong ability to learn quickly. Cultivates lasting rapport with 500+ seniors. Recognized for developing, implementing and managing events.
Overview
5
5
years of professional experience
Work History
Bilingual Community Engagement Specialist
Wider Circle
10.2022 - Current
Plan and host virtual and in-person events for seniors to help encourage wellness outcomes
Reach out to 300+ members monthly to check in on them and encourage participation
Record details of interactions with each member on spreadsheets and work sites
Achieve monthly member engagement and growth goals
Kalaveras
06.2022 - Current
Upsell food and beverage items based on the customer’s preferences
Create a fun and party-like environment where customers feel welcome and celebrated
Acapulco Restaurant & Cantina
06.2021 - 06.2022
Served guests efficiently, handling busy times with professionalism and smiles
Answered questions about our food, beverages and other restaurant functions and services
Performed side work at the start and end of each shift as required by service station assignment
Clear and re-set tables at conclusion of each guest meal.
Shift leader/ Cashier
Panda Express
05.2018 - 06.2021
Maintained high standards of customer service during high-volume, fast-paced operations
Coached team members and trained new staff
Assisted manager with reports and maintaining the store up to standards
Ensuring compliance with company policies, health, and safety standards.