Yenifer Alonzo Reyes
Miami,FL
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in resolving escalated issues and achieving team goals. Strong adaptability and work ethic, with a track record of mastering new skills independently.
Overview
9
9
years of professional experience
Work History
Courtroom Clerk 2
Miami Dade County
Miami, Florida
08.2024 - Current
- Prepared and organized court documents for timely case processing.
- Organized paperwork during trials, including managing exhibits and evidence.
- Verified that all paperwork was properly completed prior to filing with the court clerk's office.
- Maintained accurate records of court proceedings and decisions.
- Managed courtroom dockets and scheduled cases for trial dates.
- Cooperated with prosecutors, defense attorneys, probation officers, and bailiffs during pre-trial activities.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Monitored court proceedings to maintain order and record minutes.
Court Records Specialist 2
Miami Dade county
Miami, Florida
06.2023 - 08.2024
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks, and locating files upon request.
- Answered face-to-face and telephone requests for information about warrants, citations, and other court documents or procedures.
- Filing misdemeanor pleadings in the system. Sequencing and filing away important documents of the case.
- Fulfilled document requests by citizens and attorneys, keeping records of the documents provided.
- Processed billing and payments for fines and other court fees, while also recording details of payment and reporting missed deadlines or delinquency.
Clerk 3
Miami Dade County
Miami, Florida
11.2021 - 06.2023
- Answered phones in a courteous manner while providing excellent customer service.
- Created memos, letters, emails, reports, presentations as requested by management.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Entered data into computer systems accurately and efficiently
- Received and distributed incoming email, messages, and packages to appropriate individuals.
Customer Service Representative
Lucy Perez NDA
Miami Beach, Florida
12.2019 - 08.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Provided technical support for customer service representatives.
- Provided customer service for incoming inquiries and complaints.
Data Entry Clerk
Skilled Staffing Agency
Miami, FL
10.2018 - 12.2019
- Managed document organization to ensure easy retrieval and reference.
- Assisted in processing incoming information and requests efficiently.
- Utilized spreadsheet software for tracking and managing data sets.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Customer Care Specialist
Quality Labor Management LLC
Miami, FL
09.2016 - 08.2018
- Responded to customer inquiries through phone and email communication.
- Assisted customers with order processing and status updates.
- Resolved customer complaints by providing effective solutions.
- Entered customer information into the database for tracking purposes.
- Generated reports based on customer data to identify trends and areas of improvement.
Education
High School Diploma -
Miami Jackson Senior High
Miami, FL04-2022
Skills
- Document preparation
- Courtroom procedure
- Evidence management
- Record maintenance
- Docket management
- Legal document processing
- Microsoft Excel
- Data management
Timeline
Courtroom Clerk 2
Miami Dade County
08.2024 - Current
Court Records Specialist 2
Miami Dade county
06.2023 - 08.2024
Clerk 3
Miami Dade County
11.2021 - 06.2023
Customer Service Representative
Lucy Perez NDA
12.2019 - 08.2021
Data Entry Clerk
Skilled Staffing Agency
10.2018 - 12.2019
Customer Care Specialist
Quality Labor Management LLC
09.2016 - 08.2018
High School Diploma -
Miami Jackson Senior High
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