Yenifer Jimenez
Lehigh Acres,FL
Summary
Customer service professional with experience in both in-person and remote customer support. Skilled in problem resolution, effective communication, and digital tools for customer service. Experienced in working with computers, customer service software, and CRM tools. Capable of managing multiple tasks in dynamic environments while consistently providing friendly and efficient service. Bilingual in Spanish and English, with strong adaptability and a quick learning ability.
Objective: Seeking a remote customer service position where I can apply my skills in problem resolution, effective communication, and digital tools to deliver an exceptional customer experience.
Overview
9
9
years of professional experience
Work History
Specialty Beauty Advisor
Ulta Beauty Inc.
07.2023 - 10.2025
- Provided personalized beauty product and treatment recommendations.
- Assisted customers with inquiries and resolved product-related issues.
- Managed appointments and scheduling for beauty services.
Sales Associate
Marshalls
05.2022 - 07.2022
- Assisted customers at checkout and on the sales floor, ensuring a positive experience.
- Answered questions about products, sizes, and availability.
- Organized inventory and maintained an attractive store display.
Dental Assistant
Diamond Braces
10.2020 - 04.2021
- Managed appointments and assisted patients with their consultations.
- Prepared materials and instruments for dental procedures.
- Provided administrative support and assisted in clinical procedures.
Sales Associate
Victoria Secrect
03.2017 - 03.2020
- Provided personalized customer service, ensuring an exceptional shopping experience.
- Assisted in processing returns and handling product inquiries.
- Exceeded sales goals and increased customer loyalty through personalized recommendations.
General Assistant /Customer Service Agent
Celines Toribio Academy
09.2016 - 12.2017
- Provided primary customer support to internal and external customers.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Greeted customers and inquired politely into their purpose of visit.
- Handle customer inquiries, complaints and questions.
- Provide administrative assistance to the operations manager.
- Provided customer support through phone calls, chat, and email.
- Resolved inquiries, managed complaints, and provided customer solutions.
- Used CRM tools to log interactions and follow up on customer requests.
Education
Associate of Arts - Professional MakeUp Artist Diploma
Nina MakeUp Artist
Associate of Arts - Advanced Modeling, Dancing & Acting Diploma
Celines Toribio Academy
Associate of Arts - Esthetics, Skin Care & Makeup
Christine Valmy International School For Esthetics, Skin Care & Makeup
High School Diploma -
Monsenol Nouel
07-2015
Skills
- Customer service via phone, chat, and email
- CRM tools management (Zendesk, Freshdesk, Salesforce)
- Problem resolution and complaint management
- Organization and multitasking skills
- Emotional intelligence and empathy
- Effective communication in Spanish and English
- Teamwork and collaboration
- Sales and customer retention knowledge
- Proficiency in computers and customer service software
- Microsoft Excel and digital tools for reporting
Languages
Spanish
English
Timeline
Specialty Beauty Advisor
Ulta Beauty Inc.
07.2023 - 10.2025
Sales Associate
Marshalls
05.2022 - 07.2022
Dental Assistant
Diamond Braces
10.2020 - 04.2021
Sales Associate
Victoria Secrect
03.2017 - 03.2020
General Assistant /Customer Service Agent
Celines Toribio Academy
09.2016 - 12.2017
Associate of Arts - Advanced Modeling, Dancing & Acting Diploma
Celines Toribio Academy
Associate of Arts - Professional MakeUp Artist Diploma
Nina MakeUp Artist
Associate of Arts - Esthetics, Skin Care & Makeup
Christine Valmy International School For Esthetics, Skin Care & Makeup
High School Diploma -
Monsenol Nouel
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