Yeniffer Gross
Utica,NY
Summary
Experienced support team member. Self-directed with excellent relationship building and critical thinking skills. Demonstrated talent for handling dynamic and demanding needs. Competent in Microsoft and support of desktop applications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care manager
LIFE Plan CCO NY
12.2022 - Current
- Promote health and ensure members’ wellbeing
- Ensure caseload files and health electronic records are compliant, and all documentation and service standards are met, including the completion of activity notes and Life Plans
- Outreach and coordinating services
- Conduct or review comprehensive assessment (PATHS, DDP, CAS/CANS).
Family Support Specialist Supervisor
Public Heath Solutions
10.2020 - 12.2022
- Directed supervision of Family Support Specialist
- Provided supervision, case management, and monitoring of FSSs' and/or FRSs' performance
- Maintained a work environment that provides maximum safety and health
- Conducted or arranged for family and child assessments conducted during home visiting
- Conducted client record reviews and maintains the required data collection systems
- Assisted with continuous quality improvement, planning, and action.
Family Support Specialist Assistant Supervisor
Public Heath Solutions
06.2018 - 09.2020
- Directed supervision of Family Support Worker
- Covered Staffs meetings and Staff's development
- Conducted client record reviewed and maintained the required data collection systems.
Family Support Specialist
Public Heath Solutions
12.2014 - 06.2018
- Assisted families to identify and set short- and long-term goals
- Facilitated prenatal, parenting and health information
- Promoted optimal child development and improved family support system
- Provided resources, including but not limited to education, health, and support
- Engaged in weekly, reflective supervision and teamwork
- Conducted and reviewed developmental assessment
- Maintained accurate case records to meet program, state, and federal guidelines
- Completeed all documentation and reports in a timely manner.
Education
Bachelor of Arts - Social Worker
Interamerican University of Puerto Rico
06.2014
Skills
- Resolving Problems and Incidents
- Fluent in Spanish with ability to translate
- Collaborative Team Player
- Tracking and Documentation
- Policy Adherence
Certification
- Integrated Strategies for Home Visiting Certificate
- Growing Great Kids Curriculum Certification
- Healthy Families America Family Survey for Community Outreach Certificate
- Statewide Learning Management System Trainings: Medicare, SNAP, SSI and Medicaid
- Family And Induvial goal planning
- Age & Stages Questionnaires Assessment
Timeline
Care manager
LIFE Plan CCO NY
12.2022 - Current
Family Support Specialist Supervisor
Public Heath Solutions
10.2020 - 12.2022
Family Support Specialist Assistant Supervisor
Public Heath Solutions
06.2018 - 09.2020
Family Support Specialist
Public Heath Solutions
12.2014 - 06.2018
Bachelor of Arts - Social Worker
Interamerican University of Puerto Rico
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