Yeni Katherin Portillo
Henderson,NV
Summary
Customer Service Specialist with extensive experience in call handling and conflict resolution, consistently surpassing performance targets at Jet Black Tint. Expertise in enhancing customer satisfaction through strategic communication and process optimization. Proficient in Microsoft Office and excels in multitasking within dynamic settings.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Jet Black Tint
Fremont, CA
02.2024 - Current
Managed booking services and handled over 60 calls daily, maintaining high customer satisfaction.
Resolved customer inquiries via phone, mail, and text, consistently achieving performance targets.
Maintained accurate records of customer interactions, comments, and complaints.
Communicated and coordinated with colleagues to ensure alignment on customer service issues.
Provided feedback on customer service processes to enhance overall efficiency.
Demonstrated ability to complete projects in a fast-paced environment.
Consistently placed as a top-three appointment setter throughout the tenure.
Education
Medical Assistant Certification - General Studies
Unitek College
Fremont, CA05-2016
Skills
Communication skills
Conflict resolution
Software proficiency
- Customer service
- Performance tracking
- Record management
- Process improvement
- Call handling
- Relationship building
- Feedback analysis
- Data entry
- Effective communication
- Team collaboration
- Time management
- Detail orientation
- Problem solving
- Product knowledge
- Scheduling
- Microsoft office expertise
- Live chat support
- Professional telephone demeanor
- Calendaring
- Call center experience
- High-energy attitude
- Administrative support
- Empathy and patience
- Customer satisfaction measurement
- 10-key
- Calm demeanor
- Prioritization
- Escalation management
- Inbound and outbound calling
- Call escalation
- Multitasking and organization
- Promotional support
- Sales closing
- Multi-task management
- Appointment scheduling
- Documentation
- Product education
- Microsoft Office Suite
- Customer engagement
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Jet Black Tint
02.2024 - Current
Medical Assistant Certification - General Studies
Unitek College
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