Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yenilee Ruiz de Villa Fernandez

Cape Coral,FL

Summary

Dynamic professional with a proven track record at Cafetería Alex, excelling in customer service and team leadership. Skilled in financial management and staff training, I successfully reduced customer complaints and enhanced satisfaction. Adept at fostering collaboration, I drive results through effective problem-solving and strategic sales initiatives.

Overview

16
16
years of professional experience

Work History

Manager's Assistant

Texas Burger
04.2023 - 05.2025
  • Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
  • Provided essential support during contract negotiations which aided managers to close profitable deals.
  • Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
  • Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.

Customer Service Manager

Cafetería Alex
07.2022 - 03.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Economist

Contadora
10.2009 - 05.2011
  • Worked effectively to influence key players across private and public sectors.
  • Generated, analyzed and reported data to forecast market trends and explain economic phenomena.
  • Contributed to the establishment of industry benchmarks by actively participating in the development of national economic statistics methodologies.
  • Designed and improved models to further strengthen macroeconomic analysis.

Education

Registed Behavior Technical

Economy School
Camagüey, Cuba
01.2025

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Customer relationship management (CRM)
  • Sales strategies
  • Financial management
  • Team motivation

Timeline

Manager's Assistant

Texas Burger
04.2023 - 05.2025

Customer Service Manager

Cafetería Alex
07.2022 - 03.2023

Economist

Contadora
10.2009 - 05.2011

Registed Behavior Technical

Economy School

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Yenilee Ruiz de Villa Fernandez