Yenileidys Serrano Fraga
Deerfield Beach,FL
Summary
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server Assistant
Coopers Hawk Winery and Rstaurant
02.2021 - 12.2023
- Assisted servers with food and beverage delivery to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment.
- Supported inventory management by restocking supplies during peak hours.
- Helping servers with various task to ensure smooth service, specially when it was busy periods, running food from the kitchen to correct tables
- Handle and organize take out orders, cleaning and maintenance, restocking
Doughnut Maker and Packer /Assistant Store Manager
Krispy Kreme
01.2016 - 01.2021
- Managed doughnut preparation processes, ensuring consistency in flavor and presentation.
- Implemented quality control measures to maintain product standards and reduce waste.
- Maintaining a safe and sanitary environment
- Supervise and train employees, ensure all products meet Krispy Kreme quality standard
- Manage inventory and assist with financial an operational reporting, operated cashier register
Crew Member
Dunkin Doughnuts
02.2011 - 12.2015
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations, contributing to overall operational efficiency.
- Provided excellent customer service and assist customer with inquiries, manage inventory control and register
Assistant Manager
Mobil Gas Station
04.2007 - 01.2011
- Monitor sales, cash handling, and financial transactions
- Process deliveries and invoices
- Managing daily operations
- Address and resolve customers concern
- Maintained a clean and organized work satartion
Education
High School Diploma -
Miami Beach Senior High School
Miami, FL06-1994
Skills
- Effective team collaboration
- Strong focus on accuracy
- Approachable personality
- Committed to continuous learning
- Fluent in both English and Spanish
- Strong verbal communication
- Exceptional Customer Service
- Responsible and reliable
- Strong work Ethics
- Conflict Resolution
- Adaptability and product knowledge
- Proficient multitasking
Certification
- Food Handling and Safety Certification Training -
- 2021 - 2023
Languages
Spanish
Professional Working
Timeline
Server Assistant
Coopers Hawk Winery and Rstaurant
02.2021 - 12.2023
Doughnut Maker and Packer /Assistant Store Manager
Krispy Kreme
01.2016 - 01.2021
Crew Member
Dunkin Doughnuts
02.2011 - 12.2015
Assistant Manager
Mobil Gas Station
04.2007 - 01.2011
High School Diploma -
Miami Beach Senior High School