YENIPHER DELAROSA
Savannah
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Onbrand24
10.2018 - 11.2018
- Assisted with complaints or to cancel fees for clients
- Coordinated with supervisors to escalate concerns and to communicate on behalf of clients
- Organized with inbound call center to provide bilingual support and product sales involving multiple catalogs
Immigration Paralegal
Sharma Law Office, LLC
02.2014 - 04.2014
- Reviewed all client applications and denied applications, and prepared appeals to U.S
- Immigration Services
- Drafted articles for the firm's webpage and performed research on latest immigration news and cases
- Corresponded with clients regarding case and immigration status
- Submitted 150+ H-1B applications per year
Certified Insurance Sub-agent
RCC & Associates Tax & Insurance Agency
08.2008 - 07.2013
- Assisted clients with choosing the best insurance plans tailored to meet their needs
- Kept track of all payments and expenses through constant use of an online and offline database
- Held responsible for any misappropriations in the budget or any missing payments
- Communicated with different insurance policy vendors for any concerns or claims on behalf of our clients and assisted with tax preparation supportive documents or appeals
- Managed training for incoming agents and assistants
- Created employment handbooks with understandable written procedures for employees
Education
Juris Doctor -
Savannah Law School
Savannah, Georgia07.2016
Bachelor of Science - Political Science, Bachelor of Art in Philosophy
Georgia State University
Atlanta, Georgia08.2013
Skills
- Full native fluency in Spanish
- Proficient in law office management software
- INZoom
- ProLaw
- SharePoint
- LegalServer
- Social media
- Outlook
- Eventbrite
Timeline
Customer Service Associate
Onbrand24
10.2018 - 11.2018
Immigration Paralegal
Sharma Law Office, LLC
02.2014 - 04.2014
Certified Insurance Sub-agent
RCC & Associates Tax & Insurance Agency
08.2008 - 07.2013
Juris Doctor -
Savannah Law School
Bachelor of Science - Political Science, Bachelor of Art in Philosophy
Georgia State University
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