Lissette Perez
Davenport,FL
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Medical Assistant
Advanced Dermatology & Cosmetic Surgery
Winter Garden, FL
09.2022 - Current
- Coordinated patient care plans to ensure comprehensive and timely service delivery.
- Facilitated communication between healthcare providers, patients, and families to enhance care continuity.
- Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
- Facilitated timely referrals to specialists, optimizing patients'' access to appropriate care services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Educated patients on skin care routines and post-procedure instructions.
- Scheduled appointments and managed patient follow-up communications efficiently.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
- Collaborated with other healthcare professionals to develop comprehensive care plans, optimizing patient outcomes.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Triaged urgent cases effectively, prioritizing the needs of high-risk patients while managing appointment schedules accordingly.
- Supported dermatologists in executing procedures such as biopsies and surgeries to enhance patient care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Participated in clinic outreach programs to raise awareness of skin health and preventative care within the community.
- Handled insurance claims processing efficiently, reducing delays in coverage approval for treatments.
Medical Assistant
Pediatric Care of Four Corners
Davenport, FL
03.2019 - 07.2021
- Conducted regular audits and facilitated staff education to ensure compliance with healthcare regulations.
- Instructed new staff on essential back office functions, focusing on proper techniques for taking vitals and administering vaccines.
- Facilitated timely administration of vaccinations and medications to support patient health and treatment protocols.
- Cultivated a positive work environment by promoting teamwork and collaboration among staff members.
- Achieved accurate laboratory specimen collection and preparation for testing. Delivered timely results through rapid strep and flu tests. Enhanced testing efficiency by managing HCG and GC/Chlamydia testing. Improved patient care through diligent monitoring of blood glucose levels with Accucheck and Hemocue. Supported public health initiatives by conducting TB tests.
- Oversaw maintenance of laboratory equipment and supplies to ensure optimal functionality and adherence to standards.
Medical Assistant
St Joseph's Pediatrics
Phoenix, AZ
03.2013 - 10.2018
- Optimized referral process through implementation of efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Streamlined appointment scheduling by proactively identifying available slots and coordinating specialist schedules.
- Delivered exceptional customer service by addressing patient concerns and inquiries regarding referral processes.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Executed collection of patient specimens and data, including vital signs and delegated measurements.
- Organized examination rooms with essential equipment and supplies to enhance operational efficiency during appointments.
- Facilitated discussions on vaccine options and benefits with patients and parents, promoting health awareness and safety.
- Executed administration of vaccinations and medications to ensure timely delivery of essential treatments.
- Performed newborn screenings.
- Educated parents on laboratory results to ensure understanding and clarity.
- Strengthened team collaboration by proactively assisting colleagues during high-demand situations and staffing gaps.
Education
No Degree - Medicine
University of Medical Sciences
Guantanamo, Cuba09-2010
High School Diploma -
Vocational School
Guantanamo, Cuba01-2006
Skills
- Patient scheduling optimization
- Health information privacy
- Appointment coordination
- Strong understanding of medical terminology
- Sterilization techniques
- Medical procedure expertise
- Dependable team collaborator
- Flexible problem solver
- Empathetic approach
- Patient referral coordination
- Bilingual in English and Spanish
Certification
- HIPPA Certification
- Medical Assistant Diploma
Timeline
Medical Assistant
Advanced Dermatology & Cosmetic Surgery
09.2022 - Current
Medical Assistant
Pediatric Care of Four Corners
03.2019 - 07.2021
Medical Assistant
St Joseph's Pediatrics
03.2013 - 10.2018
No Degree - Medicine
University of Medical Sciences
High School Diploma -
Vocational School
Summary
Dynamic and dedicated Medical Assistant with a proven track record of excellence in individual, team, and organizational performance. Expertise in multitasking and prioritizing workloads effectively, ensuring seamless operations with minimal supervision. Committed to leveraging a solid medical background and team-building capabilities within fast-paced, deadline-driven environments. Strong focus on delivering informed patient care while upholding administrative integrity and confidentiality in all aspects of practice.