Yenisei Capitelli
Fort Collins,CO
Summary
Dynamic Intake Specialist with a proven track record at Berman Law Group, excelling in data entry and compassionate communication. Enhanced client satisfaction through effective follow-ups and meticulous documentation. Adept at problem-solving and fostering collaboration, ensuring compliance and accuracy in all processes while maintaining confidentiality.
Overview
3
3
years of professional experience
Work History
Intake Specialist
Berman Law Group
Denver, CO
08.2024 - 02.2025
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Virtual Position
Cashier
Baker Market
Denver, CO
06.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Receptionist - Events/Temp Jobs
Best Service Staffing
Denver, CO
04.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Bachelor in Law - Law
Universidad Fermin Toro
Venezuela 03.2003
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Follow-up skills
- Empathic communication
- Scheduling appointments
- Confidentiality
- Client intakes
- Customer service
- Active listening
- Problem-solving
- Collaboration and teamwork
- Attention to detail
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Berman Law Group
08.2024 - 02.2025
Cashier
Baker Market
06.2023 - 07.2024
Receptionist - Events/Temp Jobs
Best Service Staffing
04.2022 - 02.2023
Bachelor in Law - Law
Universidad Fermin Toro