Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yenisel Gonzalez

Hialeah,FL

Summary

Responsible professional with experience in customer service and support. Seeking a server role where I can contribute my strong work ethic and expand my experience in the food service industry.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

The Cobblers
02.2021 - 06.2021
  • Provided primary customer support to those who would call about wanted to get their shoes repaired or those who wanted to know if their shoes were almost near done.
  • When prompted with questions on services that we had to offer, I provided them with the one that was best for the problems they were experiencing with their shoes.
  • Worked with the Cobblers themselves so they would let me know any information I had doubt with.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Server

Milanezza Kitchen Bar Market
07.2020 - 01.2021
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Memorized menu additions, changes, and limited offerings.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Provided excellent customer service to each and every customer.

Server

BAKAN
01.2019 - 02.2020
  • Explained the difference between Tequila and Mezcal and learned there was over 100 different types of Tequilas and 200 different types of Mezcales.
  • Explained details of new menu items, seasonal, and daily specials.
  • Dealt with a high volume of clientele at all times.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Provided the best service to all customers.

Education

High School Diploma -

John A. Ferguson Senior High School
Miami, FL
06.2017

Skills

  • Relationship Building
  • Customer Service
  • Calm Demeanor
  • Strong Communication Skills
  • Positive and Professional
  • Conflict Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

The Cobblers
02.2021 - 06.2021

Server

Milanezza Kitchen Bar Market
07.2020 - 01.2021

Server

BAKAN
01.2019 - 02.2020

High School Diploma -

John A. Ferguson Senior High School

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Yenisel Gonzalez