Yenisleidy Alvarez
MIAMI LAKES,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hitech Lube
Hialeah, FL
02.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Nursing Assistant
Excellent Care Home Health Services
Miami, FL
12.2013 - 10.2017
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Education
Patient Care Technician
International Training Careers
Miami, FL06.2012
Phlebotomy
International Training Careers
Miami, FL11.2011
High School Diploma -
Centro Unificado Jose Marti
La Habana,Cuba.07.2006
Skills
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Data Confidentiality
- Responding to Difficult Customers
- Electronic Information Systems
Timeline
Customer Service Representative
Hitech Lube
02.2018 - Current
Nursing Assistant
Excellent Care Home Health Services
12.2013 - 10.2017
Patient Care Technician
International Training Careers
Phlebotomy
International Training Careers
High School Diploma -
Centro Unificado Jose Marti
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