Yenisleidys Iglesias Alvarez
Miami,United States
Summary
Customer Service Representative with proven success in high-pressure sales and account management settings. Demonstrates strong presentation and communication skills, effectively addressing diverse customer needs. Recognized for problem-solving abilities that enhance customer satisfaction and drive sales performance.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Publix
Miami, FL
08.2023 - Current
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Answered inquiries via phone, email, and chat with accuracy.
- Developed strong relationships through personalized assistance and support.
- Performed administrative tasks including filing, database updates, and report generation.
- Maintained professionalism while addressing challenging customer interactions.
- Provided detailed information about products and services to customers.
- Fostered positive customer experiences through friendly engagement.
Education
High School Diploma -
Conrado Benitez
PR, Cuba08-2019
Some College (No Degree) - Radiology
Simon Bolivar
Cuba, OH2nd Level - English Language
MDC West Campus
Miami, FLSkills
- Customer service
- Customer engagement
- Conflict resolution
- Empathy and patience
Timeline
Customer Service Representative
Publix
08.2023 - Current
High School Diploma -
Conrado Benitez
Some College (No Degree) - Radiology
Simon Bolivar
2nd Level - English Language
MDC West Campus
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