Yeni Hernandez
Greensboro,NC
Summary
Adept at managing high-stress situations and enhancing customer loyalty, demonstrated during my tenure at Home Depot. Skilled in problem-solving and Microsoft Excel, I efficiently resolved conflicts and contributed to sales growth. My experience spans customer service, accounting, and organizational tasks, showcasing a proven track record of results through critical thinking and data entry proficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Home Depot
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Front End Assistant
Essilor Luxottica
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Verified patient's name, frame model, frame color and eye size in Optifacts software.
- Made sure duplicate orders are sent to the specialist department.
- Sent orders entered as lens only and uncut orders to the specialist department.
Accounting Clerk
Accounting Solutions
02.2021 - 11.2021
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Associate of Arts - Accounting And Finance
GTCC
601 E Main St, Jamestown, NC 2728212.2025
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Computer Proficiency
Photography, create and decorate spaces.
I enjoyed create to captured the most important and unique moment of life.
Languages
Spanish
Native or Bilingual
Timeline
Accounting Clerk
Accounting Solutions
02.2021 - 11.2021
Customer Service Representative
Home Depot
Front End Assistant
Essilor Luxottica
Associate of Arts - Accounting And Finance
GTCC