Yennifer Eliana Ortiz Lluveres
Woodhaven,NY
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at TD Bank and Fine and Fare Supermarket. Demonstrates exceptional customer service and excellent time management skills, fostering loyalty and improving efficiency. Adept at mentoring teams for increased productivity, embodying professionalism and courtesy to achieve and surpass goals.
Overview
6
6
years of professional experience
Work History
Teller
TD Bank
Ridgewood, NY
06.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Front Manager
Fine and Fare Supermarket
Brooklyn, NY
10.2018 - 06.2022
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.
- Maintained open lines of communication with staff, fostering a supportive work environment.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Education
High School Diploma -
Ebc High School For Public Service-Bushwick
Brooklyn, NY06.2020
Skills
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Exceptional customer service
- Positive
- Friendly
- Goal-oriented focus
- Patience and Empathy
- Listening and Comprehension
Timeline
Teller
TD Bank
06.2022 - Current
Front Manager
Fine and Fare Supermarket
10.2018 - 06.2022
High School Diploma -
Ebc High School For Public Service-Bushwick