Yennifer Rodriguez
Providence,RI
Summary
Retail Banking Professional with over 7 years of experience in customer service, banking operations, and financial product advisory. Strong knowledge of bank products, compliance standards, and business processes. Proven ability to manage multiple priorities, analyze customer data, resolve exceptions, and deliver exceptional customer service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Banker
TD Bank
Warwick, RI
11.2023 - Current
- Open and manage personal and business accounts, processing transactions, and managing inquiries, ensuring a seamless banking experience.
- Analyze customer financial needs and recommend proper banking and credit solutions.
- Process high-volume daily transactions with accuracy and attention to compliance standards.
- Utilize Microsoft Office (Excel, Outlook, Word) for reporting, customer follow-up, and operational tracking.
- Identify and resolve account discrepancies and operational exceptions.
Team Lead
Amazon
10.2019 - 04.2020
- Led a team of 30 associates in various roles within the fulfillment center, including picking, packing, and shipping operations.
- Trained and onboarded new associates, ensuring they understood Amazon’s standards and expectations.
- Provided drivers with their delivery routes and dispatched them.
Sales Representative Manager
Data Vimenca
08.2017 - 04.2018
- Made product recommendations or services to customers based on their needs and preferences.
- Made outbound sales chats and calls to promote and sell Direct TV services.
- Conducted regular team meetings and provided coaching and feedback to associates.
- Collaborated with sales team to achieve collective sales goals.
Education
Associate of Science - Business Administration
Community College of Rhode Island (CCRI)
Warwick, RI12.2024
Associate of Science - Education
Universidad Tecnologica De Santiago
Dominican Republic05.2018
Skills
- Customer Service Management
- Problem-solving
- Branch operations
- Cash handling
Accomplishments
- WOW Star Q2 2024
- MVP Q3 2025
Certification
Notary Public (RI)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Banker
TD Bank
11.2023 - Current
Team Lead
Amazon
10.2019 - 04.2020
Sales Representative Manager
Data Vimenca
08.2017 - 04.2018
Associate of Science - Business Administration
Community College of Rhode Island (CCRI)
Associate of Science - Education
Universidad Tecnologica De Santiago