Yennifer Tapia

• Enhanced office productivity by handling high volume of callers per day.
• Performed a full range of administrative medical support services while ensuring the highest level of patient care.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Manually verify patient insurance coverage and eligibility.
• Obtain HA Injections Prior Authorization, call in Specialty Drug prescription and schedule delivery.

Ensured insurance authorizations and services are covered in full, communicating information with patients as needed.

• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.