Rabel Solano Rodriguez
Elmwood Park
Summary
Professional banking specialist with a comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.
Overview
22
22
years of professional experience
Work History
Personal Banker
Citibank
New York, NY
09.2022 - Current
- Analyzed financial needs, recommending appropriate banking solutions to clients.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Streamlined account opening processes to improve operational efficiency and reduce wait times.
- Conducted risk assessments, identifying potential issues and proposing effective solutions.
- Mentored junior bankers, fostering professional growth and enhancing team performance.
- Implemented compliance measures to ensure adherence to regulatory standards and policies.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Retail Associate Manager
T-Mobile US
New York, NY
01.2015 - 01.2022
- Assisted customers in selecting products and services tailored to their lifestyle needs, enhancing overall shopping experience
- Organized and supervised sales team, delegating daily tasks and setting clear goals to drive team performance
- Trained and coached new and tenured employees, ensuring adherence to proper protocols to maintain service standards
- Assisting customers in selecting products and services fitting their lifestyle needs
Senior Store Manager
Radio Shack US
New York, NY
01.2005 - 01.2015
- Executed action plans that increased store revenue and met monthly goals
- Ensure that all inventory, paperwork, and store are organized to represent the company brand
- Prospected local businesses to set appointments and generate leads
Education
Bachelor Degree - Business Administration
Apec University
Dominican Republic01-2004
Skills
- Account Management
- Sales growth
- Sales strategies
- Inside sales
- Branch operations
- Branch leadership
- Customer service
- Customer Serviceeeeee
- Client relations
- Strategic Planning
- Loan Processing
- Relationship building
Sales/Business Development Expertise and Experience
- Provide strong personal salesmanship and customer service in selling wireless telecommunications products and services. Develop and implement business plans/strategies to meet revenue goals while implementing financial and operational plans to support sales efforts and meet customer requirements while controlling expenses.
- Coordinate sales efforts with an internal/external team of account executives and sales representatives
- Manage team goals and implement improvement plans to meet corporate objectives
- Source, acquire, expand and retain customer relationships while maximizing sales opportunities
- Coordinate and oversee the activities of complimentary sales channels
- Monitor sales and market trends to better position assets and align sales efforts with corporate goals
- Create and archive pricing, sales and activity reports for analysis and long term retention
- Identify, recommend and implement workflow process and organizational changes to improve sales performance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Personal Banker
Citibank
09.2022 - Current
Retail Associate Manager
T-Mobile US
01.2015 - 01.2022
Senior Store Manager
Radio Shack US
01.2005 - 01.2015
Bachelor Degree - Business Administration
Apec University